My money are lost…
By mistake I sent 3 transfers with a total value of 1200€ to a person who uses this bank, I have already made the recall of the transfers and I asked if please they could help me by notifying the one who received the transfer so that they could get my money back but the currency cloud support told me several times that they cannot help me because I don't have an account opened with them, I now don't know if they pocketed this 1200€ or what or they just don't want to help me but certainly if I don't see my money back within two weeks I will take legal action against the owner of the iban, citing of course the answers I received from the currency cloud support.
Antwoord van Currencycloud, a Visa solution
Dear Alex,
Sorry to hear that you’ve been having problems with your payments. Just to clarify that we are not a bank and therefore the best course of action would likely be to contact the payment provider you booked your payments through.
You may want to investigate with them why those payments have not been returned to you.
We hope this resolves your problems.
Kind regards,
Currencycloud