I purchased a cordless grass trimmer of the website. Upon arrival a plastic clip that holds on the safety guard was broken and fell off when I lifted it out the box.

On 25/5/2023 I used the website to submit a return request as of 01/06/2023 I have had no response, I consider this to be in excess of what could be considered a reasonable passage of time.

I then called the number on the website and had to go through an automated system for returns that just told me to report it on the website and then hung up on me. I tried again under the warranty (options 3 and 1 as stated in replies to other messages) and sat on hold for over 30 minutes, to get a rather curt 5 second conversation where I was put on hold again for another 40 minutes bringing it to 1 hour 10 minutes in total, it was a this point I gave up. Unfortunately for myself I am on pay as you go so as well as being a colossal waste of time, it was also costly to get absolutely no where.

The companies responses, here have been telling people to call customer service. I did and well the results of it are above, so a fat lot of good that does.

This was my first time using Ryobi and I am certainly not impressed. This low standard of service is not what I would expect from a large company.

Addition: The Ryobi reply seems to suggested that they have not even bothered to read my review. I have called there number several times and gotten no where after being on hold for over an hour, and the options they tell you to use when you use them you are rather curtly told "you are wrong", then put on hold again. It seems they are intent on pushing me into a narrow set of options.