On 31 January, whilst on holiday, I had a critical problem which needed resolution by 4February.
I instantly e mailed Rias and triggered an automatic response. Over the next five days I e mailed over a dozen times to no effect.
When the issue became critical PM 2 Feb I attempted to phone.
Calls from Cape Verde cost £4 per minute and I managed to exhaust all my credit plus my £50 overspend without ever getting past Option 3.
On 4 February, I received an automated e mail welcoming me to the UK from the e mail address I had been using. Clearly they had not read a single message.
The following day I received an e mail from a real person telling me since my policy had now expired, there was nothing they could do.
Spent the final three days of holiday without insurance.
On return to UK I told RIAS of my intention of forwarding all correspondence to the Financial Ombudsman.
The same day I was offered a full £296 refund on my policy.
Over the next couple of days all my e mails were answered within two hours and my refund came through.
So my message to you. Please, Please do not use this company. Their Customer Service is non existent.
RIAS, have you done anything to rectify this disaster?