Utterly horrendous business with no absolutely grasp of customer service whatsoever.
Somewhere there has been an error claiming my car has 8 years NCD (all along I'd only claimed and confirmed it had 1). Then asked for proof of no claims which I duly sent (proof was the renewal from GoSkippy stating amongst other things 1 yr NCD). Then dragging it out so I was nearly outside of the 14 days distancde selling protection said the proof I'd sent was not good enough (proof clearly had 1 yr on it). Fortunately GoSkippy had kindly emailed a proof of NCD in the meantime so I sent this. Then after waiting to the days after 14 days protection ended emailed to say they have "discovered my actual NCD is 1 year" which I'd stated and proved all along.
Now they want hundreds of extra pounds and are applying admin fees.
I've now little choice to let them rob me of this money and cancel the insurance. Despite the robbing I'm receiving it is cheaper to cancel and go back to GoSkippy than pay what theyre demanding. Never again will I thouvh this company with a bargepole!!