Dear Mrs Coshall,

We're very sorry to hear that the flowers in your Flowercard arrived dead. This is definitely not the experience we want any of our customers to have. Please message us at cs@flowercard.co.uk with a photo of your Flowercard so we can offer you the best possible solution. We will also investigate this issue further and take steps to prevent it from happening again. 🌸😊

Kind regards,
The Flowercard Team 🌸