REVISION: As we have not heard from you since replying with the answer below three days ago, we believe your post may be fraudulent (as it is an organic post rather than an order-confirmed post via the store API). We will request Trust Pilot to remove your post.

Hello Sir, We do not have any orders found under your name, and no record of you having contacted us. We are available via telephone M-F / 9-5 EST. Please call us at your earliest convenience. (305) 771-2369