Disappointing quality and customer experience – not what you’d expect at this price point
I purchased a white-orange Rubber B strap for my Rolex Explorer II with high expectations, based on how the brand positions itself—Swiss-made, hand-finished, used by top watchmakers like Patek Philippe and Audemars Piguet. Sadly, the product I received fell far short of that promise.
The first strap had a clear visual flaw—an uneven color transition and a visible surface bump. I reported the issue with detailed documentation, including photos and color analysis. Rubber B sent a replacement, but it too showed visible irregularities.
When I raised this again, I was told these were normal tolerances due to hand-finishing. I find that hard to believe—no luxury brand would accept this level of inconsistency, especially for a product meant to complement a multi-thousand-euro timepiece.
Rather than standing behind their quality and inspecting inventory for a flawless strap, Rubber B ultimately declined to continue and advised me to return the item for a refund. That’s not the kind of service or product control I expected from a brand claiming to be in the luxury segment.
I’ve returned both straps and won’t be buying from Rubber B again. Disappointing from start to finish.
Antwoord van Rubber B - Official
Hello Leonard,
Thank you for sharing your thoughts. Although your review is not verified through a third-party platform, like most of our feedback, we recognize you as a valued customer and would like to share our perspective.
We’re genuinely sorry that, despite our best efforts, we were unable to meet your expectations. Your strap has been on the market for over three years without similar concerns from any other customers, but we fully respect your opinion. From the moment you contacted us, our team was immediately available—via both email and telephone, support channels that are increasingly rare in e-commerce—to assist you without delay.
Despite that fact, we respect your opinion and never doubted your right to dislike the strap. From the moment you reached out, our team provided immediate and very friendly assistance via both email and telephone support channels that are increasingly rare in today’s e-commerce environment (try reaching a human at any of the companies that emulate RB straps). We then sent you a hand-selected, Swiss-made replacement strap, personally chosen by our operations manager for its exceptional quality and fit. When that, too, did not satisfy you, we promptly issued the RA for a full, no-argument refund.
Because ratings range from five stars (excellent) down to one star (the lowest possible), your choice of a one-star review indicates that nothing short of perfection could have met your expectations.
We strive to deliver both a world-class product and a responsive, customer-first experience, so we regret that our efforts fell short of what you deemed acceptable for any stars whatsoever. Of course, this also demonstrates your lack of capability when it comes to using reason.
In any case, we are happy that we provided you the full refund before you left this review, because we strive for customers to be entirely satisfied, as their straps will last many years of enjoyment.
Best Wishes,
RB Customer Service Team
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