Review over GO Outdoors - Fort William (Express)


Beoordeeld met 1 van de 5 sterren

Fort William trip

Waited approx 20 mins to get the guy to go get my size in sandals. This was because he was not allowed to serve anyone else in case the guy he was serving would walk out with the boots he was trying on???? This guy was decent and approx 70!! When I asked for them to just give me the sandals and disguard the box : I was told I would need to do this myself in the blue bin outside?? My friend who was also buying was told the same. The shop was quite and not busy. The guy buying the boots told us he was looking about for 5 mins trying to get someone to serve him!! I found out this is a recently opened store but they all seemed like jobs worths! Maybe they have taken all the training too literal, but think they may also be missing sales due to over cautious training or laziness. Three people at the till when we were finally paying and no-one on the shop floor!
Further jobs worth at the bin outside smoking in full uniform and drinking some sugar boost drunk does not give the impression I would want from my company 😕

31 mei 2025

Antwoord van GO Outdoors

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team