Dear Dee,

We’re very sorry to hear this was your experience. Our loyalty vouchers are indeed sent out for use on future purchases — we do try to make this clear, but we apologise if this wasn’t properly explained. As for the Oud, it should absolutely project and last longer than a few minutes — this isn’t the experience we aim to deliver. If you’d be open to it, we’d love to look into this further for you.

Kind regards,
The Sunnamusk Customer Care Team