Recently visited GoOutdoors, Ambleside and received first class service from Carl (I'm sure that was his name) who seemed very clued up and experienced on all aspects of outdoor gear, no hard sell, just plenty of information to allow informed choice. He spent a lot of time and effort getting me boots that fitted me well.
I had to laugh though when I saw someone give Carl a big hug from behind and made him go redder than the huggers hair, I thought it was a customer but it was another staff member, it's refreshing to see people enjoying working together, one happy family.
Friendly and knowledgeable staff, humour and boots that fit...a great start to a week on the hills. By coincidence I bumped into Carl out walking later in the week and he asked how my boots were...literally going the extra mile. The joke was on me this time though as we walked up an incline at pace, I was the one all red faced and breathless while he looked fresh as a daisy :-)