Review over Stoneacre Motor Group


Beoordeeld met 1 van de 5 sterren

Avoid - pushy salesperson who was rude when I decided not to proceed.

I went to Stoneacre as I saw a car online which I really liked. I called my local Stoneacre, which was Hyde and was told that that particular vehicle (which was at another dealership) was no longer available, there was someone looking at it there and then apparently but the sales assistant advised that he had found me another vehicle which was, in his words, an excellent choice. The vehicle again was located at another branch and was told it would be with them by Monday (this was a Saturday) but I needed to put down a £100 deposit to hold the car. I paid the money and went down to the garage a couple of days later. We were sat waiting for over 30 minutes as the car was being valeted, I don't think they bothered however as we got into the vehicle for a test drive and it was dirty, smear marks and fingerprints/crumbs all over the car, it was disgusting. I literally took the car around the block and back it was that bad. The salesperson Wayne came out and I pointed out to him that the car was dirty but there was a big scuff mark on the back bumper and 3 large scratches on the front panel which looked like it had been touched up with Tipp-Ex. Wayne was really quite rude to me when I told him I did not want to proceed with the purchase of the car, it actually made me feel uncomfortable he was that abrupt with me. I even said please try and find me something else and to email it through and he didn't bother. I still haven't had my deposit back either, despite calling and e-mailing him. I have also been in touch with head office now as the deposit should have been returning within 72 hours. Overall as I decided not to proceed with the purchase they were rude, very pushy sales people and would avoid, there are much nicer garages out there who I would rather give my money too. It also turns out that the car they were also trying to sell me was due a major service and an MOT, so clearly trying to get rid of it.

6 oktober 2025
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Antwoord van Stoneacre Motor Group

Thank you for taking the time to provide your feedback. Customer satisfaction is essential to us here at Stoneacre, and we are disappointed to learn that your experience fell short of our expectations. We will pass your comments on to the relevant team so they can review this.

Best Wishes
Stoneacre Head Office