We have made a booking earlier on at our own country for a specific car model but to come here got forced to change to another car model which has a smaller car boot and still got informed that car price is the same but there was no transparency at all.

We were even informed that if we are not happy with the car condition, the only solution was to cancel the booking. After 5 minutes, the front desk informed us that they have another car model however price is higher than the one we’ve booked.
All solutions are somewhat forcing us to take the car with higher price or cancel the booking and sort for the solution ourselves.

Car was offered for inspection, what got us shocked was that the car condition looks like it is ready to be sent to waste car department for demolition. The car condition is that bad!

And this all seems like a norm in Yes rentals for gaining better profit.

1. Allow unavailable car for bookings
2. Force customer to take another car or cancel their own booking
3. Allow super old cars to still be on the road for long drive with unknown car conditions, neglecting customer’s safety
4. Totally dirty car with smell and car providers do not give a damn about it

Total scam and dangerous company!