Poor quality candle and lack of Customer service.
I purchased the Amber Rose candle ay the recommendation of the staff in Bullring kiosk and the said the scent will last several hours unfortunately there is nothing other products have been fine but at £25 for this candle it is abysmal. I did contact via the website and am yet to receive any sort of response. I understand it was the holiday period but it is not 12/01/26 and I contacted in Dec 2025.
Antwoord van Sunnamusk London
Hi Waj,
We’re very sorry to hear about your experience and apologise for the delay in responding to your enquiry. The festive period led to unusually high volumes, which unfortunately impacted response times.
To resolve this matter, we kindly ask that you reach out to our Customer Care team or visit any Sunnamusk location, where our team will be happy to assist you and provide support regarding your Amber Rose candle.
Kind regards,
The Sunnamusk Team