The staff at my local Collect+ pick up point are never more than minimally helpful. The last time I went in there (last week) I had seven items to collect. I got to the front of the queue-only one person is ever serving- only to be made to wait while all the paying customers were served, and then the staff member concerned sorted out an order with a confectionery rep in the store. Finally my first code was scanned. After approximately 10 seconds spent searching in one cupboard I was informed that my items had been returned as I was too late. I had arrived on or well before the last collection date for all items. He then told me that I was supposed to collect items within 48 hours which is total bullshit. He didn't even bother to scan the other codes I had despite me telling him I had six other items to collect. I sent in a formal complaint to Collect+. They didn't even bother to respond. I contacted the sellers concerned and they told me that I couldn't have my money back as the tracking showed that all items had been delivered to the store. I am left about £100 out of pocket with nothing to show for it. These people are scammers or thieves. I think that my problem was that I had the wrong skin colour!

PS Thanks for the insincere generic response. If you were really at all interested you could have responded to the complaint I had already sent you