Thank you for taking the time to share your experience. We’re sorry to hear that the product did not work as expected for you.
Skin conditions such as eczema can be highly individual, and while our formulations are designed to be gentle, we understand that not every product will suit every skin type. We would also like to note that we do not recommend using products several months after opening. The Rescue Balm has a three-month period after opening, and using it beyond this timeframe may affect product stability, which could potentially explain the flare-up you experienced during the second use.

We understand that pricing is an important consideration, and our products are priced to reflect the quality, concentration, and sourcing of the ingredients used, many of which are more commonly found in premium skincare formulations.

For additional support, we also share guidance on managing eczema and sensitive skin on our website, which some customers find helpful when choosing and using skincare products.

https://thunderbirdskin.com/blogs/news/managing-eczema