Hello,

We’re so very sorry to read this and truly sorry to hear about the loss of your Dad. We can’t imagine how difficult that time must have been for you. 💚

Given what you were going through, it’s completely understandable that responding to an app message would not have been your priority. We’re really sorry that the experience felt harsh or impersonal at such a painful time. That certainly isn’t our intention.

Our Food Waste Hero programme does operate with automated checks, including the requirement to respond to Olio’s Little Helper messages after each collection. These rules are applied consistently to ensure fairness and reliability across all partnerships.

If you haven’t already, please consider submitting an appeal using the link in the suspension message you received. Appeals are reviewed by a member of our team, and this allows us to look at your situation more closely.

We’re genuinely grateful for the hundreds of collections you completed and the support you gave to your community.

Warm regards,
Team Olio 💚