Hello,

Thank you so much for your feedback and for your kind words about the idea behind Olio. We’re really sorry to hear that the adverts have made the app feel frustrating or difficult to use. We completely understand how disappointing it can be to miss out on items while waiting for an ad to finish.

Ads are one of the ways we’re able to keep Olio free for everyone and continue running and improving the platform. We are constantly taking feedback into consideration and reviewing the ad experience to make sure we’re striking the right balance between sustainability and usability.

We also understand it can be frustrating when ads are difficult to close or when the ‘X’ button is very small. Unfortunately, we don’t control the design, layout, or duration of the ads, including the size of the close button, as these are set by the advertisers themselves.

That said, we’re always reviewing the types of ads shown to ensure they’re appropriate and not overly intrusive. If you ever see an ad that feels inappropriate, please take a screenshot and send it to hello@olioapp.com and we’ll review and block it where necessary.

If you’d prefer not to see ads at all, you can choose to become an Olio Supporter, which removes ads entirely while helping to support our mission to reduce waste.

Thank you again for sharing your perspective, it genuinely helps us improve. 💚

Warm regards,
Team Olio