Quite possibly the worst customer service (or lack thereof) that I have experienced. Complete lack of care and professionalism.

I was subjected to undue pressure to make an immediate decision to pay a holding deposit for a rental property; paid the holding deposit and agreed on a move-in date.

At the time of writing, it is the day before the agreed move-in date and I have received no information whatsoever, not even to say that the tenancy won’t be going ahead.

When I requested an update earlier in the week, I was told that Connells are busier than other estate agents; that it’s perfectly normal to want a decision during or immediately after a viewing a property that had been advertised for some weeks; and that it’s perfectly normal for estate agents to provide no further information because they are busy.

I’m now left in a situation where I have packed all of my belongings with nowhere to go and a holding deposit paid.

I have had far better experiences with estate agents such as James Lawrence, Vision Properties etc and would recommend them over Connells. Avoid at all costs!