Out of date product
I wrote a previous review as they sent me the body product when I had ordered the face cream. I contacted the company and they apologised and sent out the correct item this arrived today the product is now correct but they have sent me an out of date cream Expiry 01/26, the review I’d heard was good and that’s what made me try the product but now I’m really doubting this company as I have read on someone else’s review that it had also happened to them, I will wait to see if they can get it correct on the third occasion and if not will be raising a charge back through my credit card company
Antwoord van Fat Cow Skincare
Thank you for your patience while we work to get this right. We are very sorry for the initial mix-up with your order, and we have been following up via email to ensure you are kept in the loop.
We would like to clarify the situation regarding the "Expiry 01/26" mark you noticed. We’ve had a few printing mistakes on our recent batch of labels which has caused some understandable confusion. Please rest assured that your cream is perfectly fresh; all of our products have a 12-month shelf life from the moment they are opened, rather than a strict calendar expiry date.
To make up for the earlier inconvenience, we actually upgraded your order to a larger jar at no extra cost, which our records show should have arrived with you today.
We truly value your support and want you to feel 100% confident in our skincare. If you have any further concerns or didn't see our previous emails, please reach out to us directly at hello@fatcowskin.com so we can assist you personally.
Best regards, Fat Cow Skincare