Hi Leo,

Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We want to address your concerns and provide some clarity.

Intelius does not claim to be a free service anywhere on our website, and all billing details are clearly presented before any payment is submitted. The search process does take some time as our system works to compile information from multiple public record databases, and we understand this can feel lengthy. We are always working to improve the overall user experience for our members.

Regarding the information in your report, Intelius is not the source of the data — all information is pulled from public records and commercially available data sources, which may contain errors and are not always complete. There are instances where certain records may not be fully accessible through public databases, which can result in limited or no results for a particular search. We encourage you to use our reports as a starting point and to independently verify any information before relying on it.

We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team