Really wishing I hadn't bothered moving from Octopus despite projected slight saving on tariff. I've been with Ecotricity since 4th Feb.

The Ecotricity app is light years behind the Octopus app in terms of displaying energy use innfo and it also insists on checking which property i want to see the information for each time I log in. I just have one property, save it as the default!

I requested an In Home Display (IHD) from Ecotricity which turned up after a couple of weeks. I duly rang customer services to get it commissioned. It is still not commissioned. It looks like a piece of hardware from the 90s. The Octopus mini worked first time without having to chat to customer services.

I had a latest gen smart meters installed last year. I did have a welcome message from Ecotricity on day of switchover so thought all would be well. However my first bill shows as estimated bill! I have asked customer services and they said they are receiving info from the electricity smart meter but not from gas. Well they both worked with Octopus and are industry latest standard smart meters so that's a bit pants! If it worked with Octopus then it should work with Ecotricity. I guess I will have to take meter readings each month which is obviously not a world ending inconvenience but it's friction I didn't expect from the move.

It's all just a bit aggravating. I don't have any renewables but if I did I would be tearing my hair out with the lacklustre technology from Ecotricity. I already have the date marked in my diary for next year to move back to Octopus. If I didn't have the stupid leaving penalty I would move back immediately.

I would say that customer service people I speak to are lovely and you don't wait on the phone too long when you ring, but they can't seem to sort the technology. But customer service at Octopus are also great so it's not a differentiator.

Needless to say all the annoying things came to light after the period during which i could cancel the move so I'm stuck feeling annoyed.