I ordered a white rubber strap for my Tudor Black Bay Pro (Opaline dial). I received the strap and promptly put it on my watch. The fit and quality are excellent; however, it's just too youthful for my age.

I contacted support, and they immediately responded with instructions on how to return the strap and offered a refund or an exchange for a different strap. I chose the black rubber strap, and it arrived within days. The refund landed back on my card in less than a week from when I first contacted them.

I am extremely pleased with the service they provided and feel they make an exceptional product.