Steve

After speaking to several different people via the telephone and getting nowhere I drove to the Stockton branch and spoke to an extremely helpful lady called Vicki.
She sorted the issue, straight away and was wonderful!
She sorted the membership issues and arranged for stock to be brought out from the stock room for me to purchase. I was beginning to lose faith in Go Outdoors but thanks to Vicki that faith has been restored. A shout out also to Karen who along with Vicki made the whole experience pleasant with a touch of humour whilst staying professional. 10/10

Bethany Was very kind, professional and understanding and dealt with the issue fast and efficiently

Edited- 17/06/25
Following management intervention a suitable deal was agreed. Pity it took so much chew to sort. They did say that they would use my experience as part of customer service training on how not to treat customers.
So hopefully they’ll earn the 5 stars they previously had



I have been a loyal customer of you fibre for nearly 4 years and have recommended them two numerous people. Due to the configuration of my house I was given You Mesh hubs to allow me to use their service. Without them I can only get wifi next to the router. They have always provided them free of charge due to this fact. However my renewal quote is double what I am paying and this is apparently because they don't provide them free now despite me still having the original ones so no extra cost. As a result I have had to cancel my contract as I cannot afford £50 a month and without the hubs I cannot use the service. they were great when they started but once they have expanded the customer service has ended. I have spent 6 hours on hold on the telephone and chat services and only when I selected make a complaint they answered the chat and rang me. I accepted their offer of an extra £8 a month, then they told me I couldn't have it and it would be £44.99 including discount. I am now left trying to source a new provider

Total con
Ordered twin pack and was supposed to get a third free. Nothing received for weeks then only two really cheap cards not as advertised.
The company address is either a nail bar or above a nail bar. The phone number is (from visa) was answered by a rude Scottish woman who when questioned about the transaction slammed the phone down. Email address & online form all ignored. The main company SP Ephoria’s website doesn’t exist. It’s a very slick set up but a total con.
I’ve instigated a claim back via visa.

Steven Lowes - sorted WiFi issue out straight away top service very professional and polite

Pete & Charlie were two of the most polite friendly professional people I have met in a longtime. They were outstanding, I was concerned about how they would get the sofa into where it needed to go, I shouldn’t have worried! They made it look very easy whilst having a bit chat. Overall an outstanding experience 10/10

Ok so I originally left a 1star review, I did say the product was a great idea but the advertising was misleading, after contact with the company and discussions around this issue my opinion has changed. They addressed my concerns and now it’s been an
overall fantastic customer experience, the service was excellent and I recommend the product and company, it’s nice to have such a high level of customer focused service

The product is good, the online description isn’t, I ordered what appeared to be a solid airtight lid as an extra and when I didn’t receive it, I contacted customer service. After a few emails I was told that the carrying case, a soft nylon bag was the airtight lid!
It is quite clearly not airtight and the slightest rain pools onto and the lid comes off. Overall an ok item and works but can’t help feeling a bit duped by the advertising images

*update* great feedback from company who have addressed all the issues. The tub is spot on and the lightweight cover works really well

Alex was very polite and professional, he rang prior to attending and when he did he was excellent. He carried out the work quickly and left the area as he found it. Well recommended 10/10 for Alex

Great customer service from Mark, in the Durham Retail park store and Kevin who came out to measure up. Overall it has been a very positive experience, I hope the rest (delivery and fitting) goes as well

Fast, friendly and efficient service from start ti finish, we’ll recommended

Yet again fast and efficient service, ordered another two different types of tea, Gunpowder Green & Himalayan bliss. Both very good quality and taste delicious

Simply the best tea you can buy! Fast efficient service and delivery. With a nice little hand written message on the invoice thanking me for the purchase. A fantastic company

Very easy to book and cheaper than getting my tyres online and fitted at my local garage. The lad who fitted them was spot on very professional and took care whilst fitting the tyre to the rim. Once he’d fired the wheel back on he torqued the studs up to the correct settings. Overall a very positive experience and professionalism of the fitter 10/10 I will definitely use again and have already recommended to a family member

I ordered some items and they never arrived. When I checked with the couriers they said speak to the company you bought them from. Turns out that the couriers had dropped a crate on top off my parcel smashing it totally. The lady at H&B was fantastic and refunded me straight away. I had to reorder and they refunded the difference, as the penny sale had ended. They told me to the use next day delivery and also refunded that cost as well.
Couriers 0/5
H&B customer service 5/5

Parcel delayed due to extreme weather which is ok, however they still didn’t deliver and used the same excuse despite the weather being ok. Cannot contact the company. When the usual driver delivered the parcel today it was the usual friendly efficient service I always get from him. He doesn’t work on the days the parcel was supposed to be delivered. Open the parcel up, which is already late as a present, and the box is soggy. It contains an electrical device. Very poor indeed and no way of contacting anyone

I must stress that the lad who delivered the parcel ( the usual one) is outstanding and this review is not linked to him

After not being able to speak to an advisor due to them being too busy. I was told that someone would ring me back. I didn’t receive that call but when I rang them back and explained the lady was fantastic. Very helpful and friendly, she explained everything thoroughly in a very pleasant manner. So after a not so good start it ended up brilliantly

Great quality T-shirt at a good price and super fast delivery

Registered, received email with label instantly, posted at 10am and payment in my bank 2pm the next day. Top price and fantastic service. Well recommended

not the highest price given but made up for by super fast efficient service