Susanna McColm

I bought more than expected as I noticed you could use Klarna. When I got to the check out I asked the member of staff if I could pay with Klarna, she said yes but then put in the whole amount and wasn’t sure how to do it, she reluctantly called for a supervisor who claimed they had issues with getting internet in the store so better to go outside. Despite trying this, it wouldn’t download due to the lack of connection. The member of staff offered no further assistance so I just had to pay in full. I asked her to pass this issue up to management as if a service is offered and the internet signal in the area is not good enough to use the Klarna app then maybe the store should have Wifi. She just replied “it’s not our fault the internets not very good” Her attitude throughout reminded me of asking my teenagers to tidy their bedroom!! This was on the Saturday visit when I bought a tent and windbreak. I returned the next day to buy some maps and although no issues to solve at least this other member of staff was polite and happy!

The item was delivered earlier than expected. With no option to have delivered anywhere other than home or Yodel depot (which is about 15 miles from my home and only really open working hours. I can’t get down to collect plus the cost of fuel to collect. It is most likely I will just have to let the item go back to company and have wasted delivery cost and not received item. Should be more options for local drop off as most people out at work during day. I dint have safe place to leave but even if I did, not an option.

Couldn’t get a dehumidifier for love nor money. I had ordered one from another company and the day before it was supposed to be delivered I got a message to say it wasn’t in stock and order cancelled. I only half expected to receive this one. Came as promised, good communication and great product. Would def use this company again.

Much cheaper than on any other site, no postage fee and arrived within a couple of days. Can’t fault!

Can't review actual product as a week and a half and 2 phone calls later and I'm still waiting for it to arrive! Really annoyed and unlikely to use PetMeds again.