Mrs Sally Hastings

Purchased several things using the click and collect option from Go Outdoors previously , always pleased with experience. However this time left us wondering .
Online checkout wouldn't accept my Member Card number and eventually had to connect with customer services to get them to sort it out successfully .
Confirmation email stated when the goods had arrived in store an email would be sent for us to collect .
This still hasn't arrived , we went instore three days ago to see if they had been delivered and they were and waiting for us to collect .
What disgruntled us about this was , the parcel had been opened , we questioned this and staff member informed us "The manager had opened it . "
Unbelievable behaviour , all he had to do was look at our order number on the website and find out it was two pairs of walking socks ,( which they sold in store but had not got the size we required in stock ! Hence us ordering on line . )
Initially we accepted this , but on getting home kept questioning WHY he felt he had to see what was inside .

Ordered click and collect Sunday , told an email would be sent when goods ready to collect .
Spoke on Tuesday to 'robot ' customer care who sent me round in circles , not helping at all . Told them I was considering cancelling order .
Happened to be in nominated collection town on Thursday ,( its 10 miles from home , not somewhere could just pop into ) dropped into store to be told it had been waiting for me since Monday .
Not happy with standard of service and probably not going to use Wilko on line again .
I wanted the goods to be useful for children in this weeks school half term , not left with one day to use them .
A "ready to collect " email would have been very helpful Wilko !

Well packaged , prompt dispatch and delivery .
Thank you .

Parcel arrived promptly , goods well packaged and clean .
( Awaiting on Evri to collect return booked for today )

Great service .
Simple ordering process , new glasses arrived promptly and fitted well .
5* recommendation .

Product was dispatched and delivered promptly .
Excellent service .
5* recommend .

T shirt didn't fit , tried to return , what a faff that was ! ( Customs declarations ) Would have cost more than t shirt cost to return to Ireland as Ireland in EU . Donated t shirt to charity .

Communication was excellent throughout .
However , on collection , package had been put in a bottom locker , right to the back , had to get on my hands and knees to reach it ! ( Not the prettiest sight in the local Co-op ! )

Parcel collected by our regular Evri courier , hard working man who is a credit to your company .

Returning customer , excellent service as usual .

Easy ordering online , delivered the next day!
Recommend Ryobi 100%

Excellent service as usual , friendly courier , parcel delivered in good condition .

Reliable , excellent service as usual .
Good communication and prompt delivery .

Easy to navigate website , good choice of designs .
Prompt dispatch and delivery ,we liked the special little bag they were delivered in .
Soft fabric , music fan husband chose Gibson guitars design, very apt !
He loved the fit ,told me " they kept everything snug and secure "
Paused our subscription as he currently has plenty of underpants , but will use this company again as he requires them .

First time user of InPost .
Easy to use website , found convenient location of locker quickly .
Took a good five minutes for barcode scanner on lockers to read and accept the barcode. ( Unsure if the scanner was malfunctioning or dirty ? Previous customer to me using Qcard reader had same problem )
On a positive note we liked the option of choosing size of the locker and the subsequent text message to say it had been used and was now in the system .
If we had to use a locker again , will choose a different location to see if it was the machine or me !
All in all a five star experience ..

Easy to order medication , arrived 48 hrs later ,
No problems encountered .

Returning customers , excellent service as always .

Regular Evri courier , always smiling and cheerful .

Small problem with order , contacted customer services , problem was rectified , refund offered and accepted .
Excellent customer service , polite and courteous communication .
Thank you .

Website easy to navigate , check stock and order .
Order collected following day , everything ready , a simple and easy process .
Recommend 100% .