Ian Corrigan

Hi Ian,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lee Jones
Customer Analyst

Hi Ian,

Thanks for your review. We’re sorry you were unhappy with your experience. 

Our valuations are based on industry guide prices, live market data, and our previous sales history, as well as the history, specification, and condition of your car.

Once you have received your initial valuation, we will discuss the history, condition, and specification of your car with you. We will always discuss any factors that may affect the valuation, to ensure that we provide a realistic estimate which is tailored to your vehicle.

When you call our Sales Team, we discuss the condition, service history, and specs of your specific vehicle to ensure our estimate takes this into consideration. This turns your generic valuation, based on industry guide prices, live market data, and our previous sales history, into a bespoke valuation that considers the specificities of your vehicle.

In this case, we made deductions for a partial service history, additional body damage, and replacement badges on your wheels, allowing us to arrive at a final reserve price. This was not done arbitrarily to reduce your price, but to ensure your valuation is an accurate reflection of the offers you are likely to receive. It is also not a cap on what you may achieve – where interest is high, bids frequently exceed our estimates.

You’re never obligated to accept a lower estimate, of course, as it is a voluntary transaction for all parties throughout, but we will always ensure that you are happy to proceed with what we expect to achieve before listing your car for sale. This is to avoid wasting your time by pursuing a price that you are unwilling to accept.

We're sorry your experience with Motorway was not more in line with our usual high standards of customer satisfaction, but we're pleased that you were ultimately able to complete the sale of your vehicle, and we wish you all the best going forward.

Kind regards,

Christopher
Motorway Escalations Team

Hi Ian, I understand that the driver didn't leave the parcel in a safe place. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience caused by the delay in receiving your order.

As we are unable to locate your ticket under 'Ian Corrigan
' to assist you further, we encourage you to contact our Customer Service team via our webchat. They will be able to provide you with the most up-to-date information regarding your order and help resolve any issues promptly.

We appreciate your patience and understanding, and we look forward to resolving this for you soon.

Hi there, I understand that the driver did not adhere to the instructions you provided and instead delivered your package to your front door. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Hi there, I am sorry to hear about your experience thus far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Social Media Team

Dear customer,

Thank you for sharing your thoughts and feedback with us.

Dealing with a lost parcel is never a pleasant experience, and we can well understand that this situation has caused some inconvenience for you. Utilizing this kind of declaration allows us to find a solution for the customer waiting for their goods without having to wait for a courier service to complete their investigation. Rest assured that we will continue to review and optimize our services to resolve cases like this in the shortest time possible. 

If you have any further questions or concerns, please do reach out to our customer service staff.

Many thanks,

Team Beerwulf

Dear customer,

Thank you for your time in sending us your review, your feedback is very important for us in order to improve.

I am sorry to hear that your parcel arrived with a delay, please note that the dates provided in our website are estimated, so there is always a change it might be slightly delayed.

Regarding the damaged, I see that our team has already reviewed your case and have been in contact with you, however, you did not follow up as it was not worth your time.

Please do reach back to our customer support team if this is creating any major inconveniences, or if you have any further comments or questions, they are always happy to help!

Have a great day!

Team Beerwulf

Thank you for your review, Ian. We are truly surprised that you found the information unhelpful or incorrect. During your call to the call center - prior to purchasing a policy - you noted that you had sprained your wrist. The consultant distinctly noted that this would have to be declared online in order to ensure valid cover. Within 15 minutes of the call's conclusion you chose to purchase a new policy online without declaring any pre-existing medical conditions despite the consultant's advice.

When you contacted us again, we noted that your condition would need to be declared. Regrettably, the call center can not advise whether or not your insurance proposal will be accepted when registering a policy online due to the multiple questions asked during a medical screening. A consultant, however, noted that a policy would not be offered if you were awaiting further surgery.

As a gesture of goodwill, the consultants offered you a full refund despite the cancellation taking place after the 14 day statutory cooling off period. This was done as your policy would have offered you little to no cover in the event of a serious medical claim, cancellation, hospitalisation, etc.

In conclusion, we appreciate any and all feedback, but we find your statement quite distorted. The call center attempted to offer you the best solutions with the limited information offered to them during the calls. Nonetheless, we apologise if this gesture - although intended as a customer service-focused resolution - caused you any inconvenience. If you would like to discuss it further however, you are more than welcome to contact us.