Guest

Thank you for sharing your experience! We’re delighted that Harry could assist you so thoroughly and provide prompt responses to all your queries. It’s exciting to hear about your multi-trip to Asia next Easter, and we can’t wait to help make it an unforgettable journey!

Good Vibes Only,
Team World Holiday Vibes

Thank you for your review. We're pleased you had a good experience booking with Claire and that you had a great time in Greece. We look forward to helping with your next holiday. The eShores Team

Hi Guest,

We’re truly sorry to hear about your experience, and we completely understand your disappointment. We take your feedback seriously, and this is certainly not the experience we aim to provide. We will investigate the situation with the team member involved to ensure our communication is clear and consistent in the future.

Your feedback is valuable to us, and we’re committed to providing a transparent and positive shopping experience. If you would like to discuss this further or need assistance, please feel free to reach out.

Best regards,
Sunnamusk Customer Care Team

Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Hello,

My name is Lucy and I'm a Customer Resolution Specialist here at Octopus. Many thanks for leaving this feedback on Trustpilot - it's really useful in helping us improve our processes so we can provide the best customer service possible. We really appreciate all feedback, even if it is negative.

Firstly, I'm really sorry that you've had a bad experience with us; this is absolutely not what we aim for. I have sent you through an email with some more information on your account balance and how this credit built up.

If you have any further questions, please respond to my email and I would be more than happy to help.

Kind regards,
Lucy

Good Morning,

Thank you for the 5-star review, I am pleased you were happy with the service received. We look forward to hearing from you again soon. - Michaela.

Good Morning,

Thank you for the 5-star review, I am pleased to hear your order arrived in good time for you and that you’re happy with the product purchased. We look forward to hearing from you again soon. - Michaela.

Hello

Thank you for the great review

Kind Regards
Gareth

Thank you for choosing JT Atkinson and thank you for your feedback. It is great to hear you were happy with the price and delivery service. We hope to see you again soon, JT Atkinson

Good afternoon Heidi,

We are sorry to hear about the issues you have experienced with this order.

Upon checking the details, we can see the goods were dispatched by the supplier, but we have received no further courier update which would indicate this may have been lost in transit unfortunately.

Due to this, and us currently not having the stock to offer a replacement, a refund has been processed for you. Please allow 3-5 working days for the funds to settle.

Apologies once again for the inconvenience caused.

Hope this has been helpful! Thank you for taking the time to leave this review.

-Matthew
Ideal Word TV

Hey. Thanks for leaving us a review! I can understand it's not great when we're experiencing technical issues that will affect the website for our customers, but unfortunately, it does happen from time to time. If you ever need to get some information or make some changes to your account in the future, but you're unable to get into your online account you can always reach us via many channels such as telephone, e-mails, Live Chat (located on the British Gas website) and Social Media that being Facebook & Twitter. Thanks, Chelsea