Order not received. No communication from the company. AVOID PURCHASING FROM THEM
Ordered an item on the 3rd of January with 48hr delivery. The money was taken by Monster-shop however after 13 daysI have still not received the item. I have emailed their customer service through their portal twice and despite the portal claiming that they will respond within 2 working days that promise was also not fulfilled. I have emails confirming that processing has been completed but I have not received any tracking information for the item and there is no way to contact the company outside of their portal. It seems that this experience is not a one off as there are a number of other reviews from customers who have experienced the same issues. Very disappointing service. I would absolutely recommend that people avoid purchasing from this company as they seem happy to take your money without providing the products that you order.
