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Hi there!

Thank you for taking the time to share your experience and we’re sorry to hear that the taste wasn’t what you expected.

Taste can definitely be a personal thing, and while many customers enjoy it, we know it won’t be a match for everyone. We’d really like the chance to help make this right for you. If you’re open to it, please reach out to us directly at support@neurogum.com (or reply to the info request we sent) with your order details so we can look into the best next step for you.

We appreciate you giving us a try and sharing your honest feedback, it truly means a lot to us.

-Marseille

Thank you for your feedback, and we're sorry to hear about your experience. We never intend to mislead our customers. Details about any subscription—including future charges—are clearly stated on the product page, at checkout, in your order confirmation, and again in the letter included with your first delivery.

All collections are entirely optional, and you can cancel at any time. We also offer a 30-day free returns policy for a full refund. If there's anything we can do to help resolve this for you, please don’t hesitate to contact our customer service team.

Ahhh thank you. I try to be supportive <3 Glad you are happy my friend

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley

Hey! Thanks so much for your feedback 🙌

It's great to hear you'll be sticking with the Gymshark family!

Thanks for leaving us a 5 star review, so great to hear you had an all-round positive experience shopping with us. Have a great week!