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Dhruv Nanda
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Review over Sunnamusk London
Review over Genesis Casino
I have had a terrible experience with…
I have had a terrible experience with genesis casino recently.
They are stalling my withdrawal since 31/01/2022.
When I uploaded my card details the expiry date was visible but they said it is not visible which was an absolute lie.
I am from India and I am fully verified with genesis casino since 2020.
How can genesis ask for my verification in 2022 despite me being fully verified since 2020 ? and in fact I had deposited and withdrawn multiple times before.
My advice to genesis is that if they continue this terrible customer service & unfair practices they will lose customers and ultimately their own loss in long run.
Would appreciate if they now finally process my withdrawal and if they sincerely apologize to me for this terrible customer service.
7 februari 2022
Review zonder uitnodiging
Antwoord van Genesis Casino
Hi Dhruv Nanda,
Kindly be informed that your Withdraw has been processed today the 7th of February 2022, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you require any further assistance do not hesitate to contact us, we are more than happy to help.
Regards,
Genesis Casino Team