matty baker

We appreciate you sharing your experience. We're sorry to hear about your disappointment with the scratch card, free spins, and slot returns. We'll review your feedback to improve our offerings. Thanks for your time.

We’re sorry to hear about this. We’d love the chance to get this sorted so we’ve sent you a private message asking for your details. You can also reach out to us on Facebook, X (Twitter), Instagram or Live Chat if you’d prefer to get in touch there. We hope we can resolve this for you soon.

Thanks
Team Zilch

Good Afternoon Matty Baker,

Thank you for your Trustpilot Review, I am sorry to hear of your experience.

Due to insufficient information we have been unable to locate your account details, we would like to help you resolve any issues you have faced and be able to provide you with an outcome/resolution, we have requested further information from you via Trustpilot, can you please respond at your earliest convenience.

Alternatively, please make contact via Livechat or Facebook/Twitter(X)/Instagram by sending a DM (Direct Message) a member of the team will be happy to respond to you.

Apologies, in advance for any inconvenience caused.

Kind Regards,
Kirsty

Hello,

Thank you for taking the time to leave a review. We’re really sorry to hear you’ve been disappointed with the food available recently, we can completely understand how frustrating it feels when the items you’re hoping for aren’t there.

The food you see on Olio depends entirely on what local stores have as surplus on that particular day. Some days there’s lots of variety, and other days it may be mostly bread, fruit, salad or bakery items. We’d love to be able to guarantee more choice, but we can only share what would otherwise go to waste and this can vary a lot from day to day.

We hope you’ll give Olio another try, as you might find a much wider range of items next time. And every time you do collect something, you’re helping to prevent perfectly good food from ending up in the bin, which truly makes a big difference. 💚

Warm regards,
Team Olio

Hi Matty,

Thank you for your interest in setting up an account with Fair For You. Here’s how you can get started:

Visit the Fair For You website – Go to www.fairforyou.co.uk

Click “Register” – Make sure you select the “Register” option, not “Login,” if you don’t already have an account.

Enter your details – Provide your name, email address, and any other required information.

Create a password – Choose a secure password you’ll remember.

Verify your email – You’ll receive a confirmation email. Click the link in that email to verify your account.

Log in – Once verified, you can log in to your account and access your prepaid card and other services.

If you experience any issues during registration, we recommend:

Clearing your browser cache or trying a different browser

Ensuring you’re on the “Register” page, not the “Login” page

If the problem persists, please get in touch with us at contactus@fairforyou.co.uk, and we’ll assist you directly to get your account set up.

Kind Regards,

Customer Experience Team

We’re very sorry to hear this – we’ve sent you a private message requesting your details so we can investigate this fully for you.


Thanks
Team Zilch

Thank you for your review, Matty.

We want to clarify that we do indeed accept customers on benefits and many of our valued clients are currently receiving benefits. As a responsible lender, we are committed to conducting credit and affordability checks to ensure that our services can be offered responsible. While we strive to assist as many applicants as possible, we cannot guarantee approval for everyone, as it depends on individual circumstances.
We appreciate your understanding and we are here to support our customers in any way we can.

Best regards,
Fair Finance Team

Hi Matty
We understand your frustration and we're sorry you feel unsupported and that our services didn't meet your expectations. We review each application on it’s own merit so whilst we appreciate this doesn’t solve your problem right now, we may be able to lend again in the future, so please do come back to us if your circumstances change.

Drafty team

Hi Matty,

We really want to help you out with this. Can you get in touch with us directly please?

You can send us a message by using your Clearpay app. 

Once you've logged in, you can tap on the 'help' icon located in the "My Clearpay" section.
(https://help.clearpay.co.uk/hc/en-gb/articles/360026555071-Can-I-send-you-guys-a-message-)

Thank you.

Hello,

We are sorry to read that you have experienced difficulty using our Mr Lender website.

We are unable to discuss your application or account in detail on a public forum like Trust Pilot.

In order for us to assist you, we politely ask that you contact us directly either by telephone or email and a member of the team they will be more than happy to discuss this matter with you.

Hi Matty,

We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.

To better understand what more we can do for you, please contact us on complaints@mfortune.co.uk and include your personal details and description of your issue.

We look forward to doing our best to put things right for you!
Kind regards,
mFortune