Sheila Thompson

Hi Shelia,


Thank you for taking the time to leave us a review.

We’re delighted to hear that your experience with TUI was quick and easy, and that our staff provided friendly and helpful service throughout. We always aim to make the booking process as smooth and enjoyable as possible, and it’s wonderful to know that this made a positive difference to your experience.

We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us.



Kind Regards and many thanks,

Mik

Customer Support Team


TUI GROUP

TUI UK & Ireland

Thank you for your generous feedback! We're glad to hear that you had a positive experience with our team. It's always our goal to provide friendly, professional, and supportive service, and we’re happy to know we could help. Best wishes for the continued progress of your case!

Paul

Hey Sheila,

Thank you for your review!

We're so glad to hear that you're happy with your order.

We really appreciate the feedback.

Olivia @ OHS

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Hello Sheila,

We're genuinely sorry to learn about your negative experience.

We understand that late disqualifications can be particularly discouraging, and we're actively collaborating with all teams involved in the survey process to minimize these instances as much as possible.

If there are specific disqualifications you'd like to discuss or any other challenges you've encountered while using your Toluna account, we're more than willing to assist. Kindly reach out via the app's contact form or https://www.toluna.com/contact-us and share comprehensive details about the issue(s). We'll promptly investigate and provide a response as swiftly as we can!

Wishing you all the best ahead,
Toluna Team

Thank you for taking the time to leave a review Sheila, I'm sorry to hear it hasn't been a better experience. Our Social Media Team will be happy to help further, please get in touch over Facebook or Twitter with your details, include a copy of your review & #Trustpilot in your message. If you don't have access to do this, you can use the live chat option via the website or app, Helen

Hi Sheila, I'm sorry you haven't heard from our Customer Relations Team yet. The case will be assigned very shortly & the handler will be in touch to discuss the matter. Thanks, Mel

I'm really sorry to hear you feel this way Sheila :(

If you'd like to chat about this further, please send a DM to @BritishGasHelp on Twitter or a PM on Facebook using https://m.me/britishgas & include #Trustpilot. You can also use the Live Chat option via our website. ^Lucy