Absolutely atrocious staff
Absolutely atrocious staff.
A staff member by the name Tyler Henderson (Taylor Anderson, not sure which as he started mumbling when noticed he was wearing Pure gym clothing and was asked for his name) was very cruel and disrespectful to my 68 year old father. Raising his voice at him and threatening violence all because he had unknowingly set his mat where the block was apparently about to hold a class. Proceeded to take my father’s phone and water bottle. Could almost argue it was race driven by how degradingly he spoke to him. Management have been made aware and a young lady by the name of Zoe seems to be proactively working to rectify the situation but this is absolutely unacceptable. So much for creating a safe environment for people to exercise.
Antwoord van PureGym UK
Hi Barney - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
I understand that you have notified management to investigate this problem and come to an appropriate resolution. We appreciate your patience and understanding in this matter and we hope this does not deter you from returning to the gym in the future! Thanks, PureGym.
