Tia

Hello. We are sorry to hear about your frustration with the continuous emails and that speaking with our team did not resolve the issue. We asked for more details here on Trustpilot so we could check this further on your behalf. Unfortunately, we did not hear back from you. Please DM us on our social media channels, reach out to us via the in-app chat, or email us at help@revolut.com so we can investigate this and ensure your communication preferences are properly updated.

Hi Tia, we appreciate the feedback and are very sorry your adhesives aren't working properly. Please e-mail ptsupport@freeprintsapp.com so we can resolve this issue. We hope you'll consider an updated rating if satisfied with the outcome. Thanks!

Hi Tia - we are sorry to read this. Your PIN should be on most of the correspondence we have sent you.

If you cannot find this, please email us, replying to any emails you have sent us, and we will provide.

Or, we have asked for further information via TrustPilot, so that we can send this to you - we need to identify your account to do this.

Many thanks

Hello Tia, I’m really sorry to read that you’ve decided to move to a different supplier after the poor service you received from us. Firstly, I’d like to apologise. We always strive to provide the best customer service but clearly fell short on this occasion, which isn’t good enough.

I’d like the opportunity to put things right. We're unable to respond via X at the moment but we are still available on Facebook. Please send us a private message on Facebook using https://www.facebook.com/messages/t/100465485648.
My team and I will then start looking into this for you immediately. Thanks, Natasha

Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team

Hello,

Thanks for taking the time to share your experience, we’re sorry to hear that Olio hasn’t worked as well as you’d hoped. It can definitely feel frustrating when items you list don’t get interest, especially when you’ve made the effort to share them.

Interest can vary a lot depending on location, timing, and what people nearby are looking for. Sometimes listings receive lots of requests, and other times fewer, even when items are still useful.

When it comes to food, what’s available on Olio depends entirely on local surplus from stores, which changes day to day. Some days there’s more variety, and other times it may mostly be bread, fruit or salad. While we can’t control what surplus is available, every item shared still helps prevent waste.

We really appreciate you giving Olio a try, and we hope you might consider using the app again in the future.

Warm regards,
Team Olio

Good Morning Tia,

Thank you for your review.

I am sorry that you are unhappy.

As no details have been left in your review to locate your policy, I have unfortunately not been able to look into this further for you at this time.

If you would like to discuss this further, the Claims team will be happy to help. You can contact them via telephone on 0344 557 0300 or via Live Chat on our website, Monday to Friday 9am-5pm.

If we can be of any further assistance, please do let us know.

Kind regards,
Sophie – Animal Friends Insurance

Hello Tia - we are sorry to read about your experience. Feedback is really important to us.

If you wish to follow up with our specialist team, please contact us at feedback@aciuk.co.uk, and we would be pleased to help address any concerns.

Hi there,
Thank you for your review. We are sorry to hear that you were not happy with your chosen products on this occasion. Milky Bar is solid white chocolate.
Please contact our dedicated Customer Service team if you would like any further assistance!
Apologies for any inconvenience caused.

Hi there,

Thanks for contacting Sainsbury’s Trustpilot and taking the time to share your feedback with us.

I’m sorry you've been unable to use our self-refund option. We appreciate you bringing this to our attention and we’re taking the appropriate steps to ensure this doesn’t happen again.

So that we can help resolve your issue, can you please send us a private message on social media via Facebook or X (Twitter) with the below details and one of my colleagues will be able to help you:

•  Order number
•  Full name
•  Email address
•  Full billing address, postcode

Kind regards
Mark

Hey Tia,

We’re so sorry to hear that you haven't had the experience we would hope you'd have with our products.

If you’re referring to the Eyelash Serum, results can take up to 12 weeks, and with any hair product, it may take between 12 and 18 weeks. We’d love to help in any way we can; if you could reach out to us at contact@uklash.com, our team would be happy to provide you with personalised advice tailored to your needs.

Please know that we're only a message away if you ever need any help.

The UKLASH Team

Hello,

Thank you for taking the time to share your experience.

We're really sorry to hear how you were spoken to when completing your first collection. That’s absolutely not the kind of interaction we want anyone to have on Olio.

Every volunteer should be treated with respect and appreciation, especially when they’re giving their time to help reduce food waste.

We also completely understand your concerns around the listing process. Capturing expiry dates and allergen information — even for short-dated food — is an important part of our food safety guidance, but we do know it can feel time-consuming, especially when you're new to it. We're constantly reviewing our processes to make them as user-friendly as possible while still keeping safety a priority.

We truly appreciate the effort you made to complete your first collection and get it listed. Your contribution makes a real difference, and we hope your future experiences feel much more positive and supported.

If you ever feel uncomfortable or need help, please don’t hesitate to reach out to us at hello@olioapp.com
—we’re always here to listen and help.

Warm regards,
Team Olio 💚

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

We’re really sorry to hear that smol stain gel didn’t work as you expected. Your feedback is very important to us and will be passed along to our product team.

Regarding cancellation, we understand your frustration. Our current system does require customers to contact us directly to cancel whilst in the trial period but after this time customers can log into their accounts and cancel or make any changes required themselves , we are always reviewing how we can make this process easier and more transparent in the future.

Sorry the smol stain gel was not for you this time.

Hi there,

Thank you for leaving this review - we really appreciate all feedback, even if it is negative. We are always looking to improve on our service and use reviews like these to see where we might have gone wrong.

Unfortunately, with the information you have provided us we're unable to find the relevant account on our system. If you could please get in touch with us by emailing us at hello@octopus.energy or calling us on 0808 164 1088 (lines open Monday to Thursday 9am - 5pm, and Friday 9am - 4pm).

We'll be more than happy to help you with your query.

Many thanks, Octopus Energy