Vanessa Brown

DO NOT USE THEM!! installation was quick and easy, but unfortunately the signal is very poor and i only have 3 devices in use, but even with 1 there is no improvement. when i complained I was told that service is only guaranteed  to the point of termination, defined as the router. i was also told that there are many variables that can affect Wi-Fi performance, such as the layout and construction of the home, interference from other devices, and that Wi-Fi propagation can all affect how your devices interact with the Wi-Fi signal. And is dependent on home networking.  I've tried to cancel because of these issues but they refuse unless a pay a £300+ cancellation fee. I have lived at my home for 11 years and no connection issues with Virgin or TalkTalk. so im stuck for now, but i am going to OFCOM.

Alot of the people gifting items are unreliable and others are just trying to get rid of tat that should go to the skip.

I didn't ask to cash out yet received a message telling me I have to explain why I am making so many purchases. I don't mind a security check but the following message is beyond their remit and they are withholding cashback for car and home insurance which is not 1 of these "many purchases" and has taken over 1 year to become payable:

"...we have noticed that you are making quite a high volume of transactions....
However, as part of our processes we just need to verify your activity so that we can fully track your transactions and pay them once we have the funds.

Can you let me know why you make so many transactions? It is absolutely fine if you are doing this in your professional capacity or as part of a of a business, but if so could you provide us the following details?

1. Information about your business such as a link to your website or listing pages, etc.

2. Invoices or receipt relating to some of your recent transactions made through TopCashback.

The reason that we ask is that some accounts may seek to abuse our deals, and if I can verify that you are genuine reseller or business buyer, I can mark your account as safe.

I am not a buyer or reseller. I am an impulsive shopper and lost a lot of weight dueto illness....sorry if that's an issue for TopCashback.and none of the vendors have disputed my claim.so why they won't pay, I have no clue.

I plan to to complain to trading standards and possibly the financial Ombudsman and any other regulatory agency. This is theft!!

Same response; I will be reporting them the the financial Ombudsman, trading standards and the information commissioner. Asking why I am shopping, what I'm buying, what I plan to do with my purchases, and requesting receipts is an over reach. By all means contact me to check that I am making purchases, but the interrogation is ridiculous. This is a point of principle and privacy.

I was completing a survey in the App when it disappeared, so I was unable to complete the task and receive payment. When I contacted the support team I've been ignored. When I made a freedom of information request and raise a complaint I have been ignored.
I am going to trading standards.

The samples arrived promptly, well packaged and labelled and of a good size. And what I requested was of a good quality.