Jamilla

Tom was really helpful in advising which hiking boots might be better for me and I was there for 2 hours trying them all on so the poor guy did spend quite a lot of time getting me different boots(!). He also got me to register my car for the parking as he was aware I'd been there sometime which would have saved me a nasty shock.

Fitting of cabling and charger was overall very neat and they were easy to book and engineers friendly. BUT firstly: a warning about hidden cost - although they make it clear that you will pay for "extra" materials on top of quote, I believed my quote should have accounted for the standard materials that would obviously be needed. There was NO indication of how much those materials would be despite them knowing almost exactly what they would need for thus job and I was surprised by it running into the hundreds for 10m of cabling, which is automatically taken from your card at the end. The invoice sent to me was also wrong and had to chase a correct one for an accurate breakdown of what exactly I'd paid for. Secondly: Let down by the engineer who didn't have the right tools for fitting ethernet (the one reason I got the Hypervolt charger). Repeated calls and chasing of engineer for 2weeks for fitting of a tiny part, the most annoying for me was the engineer telling me that it was annoying for HIM to have to come all the way back for a tiny part despite me wasting MANY hours waiting for him following empty promises that he would come over. Each time I rang the company, although seemingly nice and somewhat apologetic I was often given the impression that I was the one at fault (phrases such as 'you should have rung us and not the engineer to chase ' and it's not your fault, but...' I was also told the engineer was having a hard time under pressure and going to a funeral that week - not very professional to divulge that; one can only assume that was intended to guilt trip). Bearing in mind it was the engineer who asked me to call him to follow up, and each time he would convince me he would come later that day, so it did drag on some time. Finally got another engineer who also didn't fix the ethernet but thought he had (it was joined up messily inside the meter too). Ended up getting IT boyfriend to fix that part as this company clearly doesn't understand networks and I had no faith in them fixing this element, by this time 3 weeks later (put it this way, engineers had never fitted this model before by their own admission, and we had a disagreement over there being no such thing as 'wired WiFi' as he was adamant there was, so that wasn't a good indicator!).
So would advise if you're using them for a regular charger like pod or ohme and purely electrical non IT fittings it'll probably be good as long as you're aware of hidden costs, but if you're after Hypervolt or ethernet wiring stay clear, it would be cheaper and easier to get Hypervolt to fit that.