Romy Curtis

Suffering a stroke completely changed my life overnight. I went from earning, working, and managing my finances without worry to suddenly being unable to work for a period of time. It was an incredibly difficult and stressful situation.

Unfortunately, most of my other creditors showed no understanding. I was quickly placed into defaults, which have had a lasting negative impact on my credit file despite the circumstances being entirely beyond my control.

Monzo, however, treated me with humanity and compassion. They were the only financial institution that genuinely wanted to support me through such a challenging time. Instead of placing a detrimental default against me, they worked with me, agreed to instalments, and gave me the breathing space I needed to recover.

Once I was able, I cleared the amount owed at the earliest opportunity.

I am truly grateful to Monzo for treating me like a person rather than just an account number. Their support made a very difficult period of my life that little bit easier, and I will always appreciate that.

I would like to express my sincere appreciation for the support and professionalism shown by John Doyle, who was my original solicitor during the early stages of my claim following the misdiagnosis of my stroke. John approached my case with care, diligence, and a clear commitment to acting in my best interests from the outset.

He was thorough and professional in his work, taking the time to understand my situation and explain the process clearly. I felt supported and reassured during what was an incredibly challenging period, and his guidance helped lay strong foundations for my case before it was transferred.

Although John later left Slater and Gordon and my case was taken over by Heather Moore, I am very grateful for the work John carried out and the professionalism he demonstrated while acting as my solicitor. I would not hesitate to recommend him for his attentive and conscientious approach.

I would wholeheartedly recommend Heather Moore for her outstanding work in supporting me through my claim for compensation following the misdiagnosis of my stroke. From the very beginning, Heather was careful, caring, and consistently considerate. She treated me with genuine compassion at every stage, which made an extremely difficult and vulnerable time far more manageable.

Heather was always clear and communicative, taking the time to explain each step of the process and ensuring I felt informed and supported throughout. She was exceptionally thorough in her work, demonstrating both professionalism and a deep commitment to achieving the best possible outcome for me. I felt listened to, respected, and fully supported under her care.

I am incredibly grateful for Heather’s dedication and would not hesitate to recommend her to anyone seeking a solicitor who combines expertise with empathy and integrity.