1001hobbies.co.uk Reviews 80

Ordered Tamiya 180ml Pink Fine Surface Primer for Plastic & Metal # 87146

Great communication, prompt delivery and well packaged

The product came quick and in one piece. And the price was reasonably

This company is a SCAM!
Avoid it!

they look like a normal shop, but they use several "dark patterns" to secure your cash before they even have the product:
• The "Phantom Stock" Trick: They list thousands of items as "In Stock" (usually with a 1-2 week delivery estimate) that they do not actually possess. They are essentially a high-delay drop-shipper. By the time you realize the item isn't coming, they've had your money for weeks.
• The "Rolling Deadline" Loophole: When a delivery date passes, they automatically send a template email pushing it back by another month. They do this repeatedly to keep you in their system past the window where many banks allow easy chargebacks.
• The Predatory 25% Cancellation Fee: This is their most "scam-like" tactic. They claim in their terms that if you cancel a pre-order, they keep 25%. However, under EU law, this is often considered an "unfair contract term" if they haven't shipped the item or if they've missed the promised delivery date.
• The Geographical "Mask": By using dozens of local domains (.nl, .it, .co.uk, .be), they trick customers into thinking they are buying from a local shop with local return laws, when everything is actually funneled through their French entity.

Purchased a kit for a colleagues leaving present - paid extra for it to be double packaged.

Item arrived significantly damaged due to incredibly poor single packaging, let alone no double packaging. I paid for a service that wasn't rendered.

No answer to phone calls, or multiple emails. Non existent customer service.

Straightforward purchase without any issues at all, delivery was made, again without any issues at all.

Order was well packed and delivered as stated, all is well, thank you for a good product and purchase procesd, I will be looking at your site again

Wish I could rate them zero. Pre-ordered a gundam and it never arrived. This company is running a pre-order scam. They set the expected dispatch date 3-4 months ahead to disqualify buyers for cancellation/return/refund claims. Then, they indefinitely push the expected dispatch date forward. In reality, they never had the item I ordered in stock. AVOID!!! Save your money & choose a verified seller.

Items always despatched quickly and if an item has to be ordered in they keep you informed. The tracking keeps you informed where the items are in the journey from France. Vive La France!

dont see how this company is still around due to it being run so poorly place a order in march still has not arrived been assured i will still get but still nothing. tried to get a refund over a month ago nothing of course was assure i would have my money in my account within 14 days of course had to chase this up as it past the 14 days to then be told i would have to send in the bank details i wanted the money to be sent to as they dont keep any records on there system and was told it would only take a few days well nearly a month later and again had the chase them for my refund to be told its still being dealt with to then get a email today for my bank details again so i can get my refund ?
the admin and accounts department if they even exist are literaly degenerates or have severe learning difficulties and my conclusion as to why this company is still running is it robs there customers and dosnt give there money back. CLOWNS

Tried to cancel an order and was ignored for months, then had to wait weeks between replies only to get a 'refund' of store credit like I was planning on returning.

Found just what I wanted and purchasing process so easy

I have been waiting for 6 months for my order delivery and no answer. This is a fraud shop.

ordered a dozen paints - all in stock. everything very straight forward

Liked the prices but tried to join the 1001 discount scheme that said free shipping… but at checkout was still charging £19 for shipping… very poor design for customers and totally confusing….!!!
Ended up deleting half my order to bring cost down on postage… you are missing out on sales sadly by this..

wide models to choose from and easy procurment.

I ordered 5 Italeri paint shades, I received an email saying there was a slight delay on my order.
The order duly arrived 10 days after I placed the order, so I was very satisfied with the service and communication from 1001 hobbies, I would therefore recommend them very highly.

All works the way things should when buying online.

I ordered a set of Call to Arms figures last Sunday evening.
The package arrived, well packed, thus afternoon at 3.00.
I know this does not give redress to any less fortunate reviewers.
However, when a sellers honesty is questioned, its only fair to speak as you find.

Ordered a bunch of Gundam Model kits 2 years ago 11/09/2023. Received 3 of the 5 kits. Still haven't received the other 2. They just keep claiming it's on order and that they can't cancel the order or refund. Thus stealing your money! How long do they expect us to wait on orders they clearly have no intention of restocking?

Terrible company. Avoid.

Scammers! Do not pre-order anything from this site. They will hold your money in perpetuity, shift the availability/delivery window constantly, never update you as to the status of your order, never send you your order, and only refund you 75% of your original order total when you've had enough. Scammers!