1310 Reviews 188

Very personalably and polite. Quick smooth process.

Ok nice quick sign up

CEO is a bit of a bum bat but the rest of the team are faultless

Within 3 weeks of ordering my service I’ve had installation today. Tim and Matt arrived at the time I was given as an estimate, installed everything very promptly and left me with a great experience. Thanks so much. Special thanks to Tim who helped with mesh setup, I’ve now got ‘proper’ broadband speeds throughout my property. Highly
Recommend

First class In every way.
This company is simply the gold standard in broadband providers. Fair pricing, superb service, great communication, reliable connection. What more could I want

Awful service - can never get through to an engineer. Terrible. DO NOT USE 1310!

Had issues at the start but throughout the customer service/support is brilliant and very happy now with resolution.

I’m on a symmetrical 900Mbps connection. Can’t complain on the speed, which is amazing and as it advertised.
Their customer services are also fabulous and I’ve always got mine questions answered the next day.
The only downside is the drop offs look too frequent to me.

Customer service is shocking i pay for 950mbps upload and downlaod speed i get 100 mbps download and 11.0 upload so just 0.9% of the service i pay for been asking for 6 months pluss for somone to come sort it just get emails and instutions how to do it i pay for tge best one they offer shocking service i will be leaving very soon

Excellent customer service making sure my problem was dealt with in an efficient manner and was resolved to a high standard

Speeds bounce up and down and I think the router also struggles with the number of connected devices now. Thinking of switching to starlink due to noise from the teenage kids.

Don’t do it. Terrible customer service. It’s everyone else’s fault but their own! The broadband service is substandard and barely works. I would honestly steer clear of this outfit of cowboys!

super nice fast internet very good service

On the initial connection to my house the 1310io team went above and beyond to get us connected. Cannot speak highly enough of them.

Since then the service is reliable and when there have been the inevitable outages they have sorted things promptly.

Highly recommend!

I’ve been using the 1310 for a year now and have had no issues. During my initial setup, I contacted customer support and they were very helpful and responsive.

Always a great personal service

Uninterrupted service, no problems

No problem with the system at all very pleased

Arguably one of the easiest ISPs I've had the pleasure of being in contract with. Setup was easy, responses to issues were timely. Nothing more I could have really asked for. Brilliant.

I have been waiting several weeks for my broadband service to be activated and still have no working connection. I have repeatedly had to chase for updates. Despite paying for a service, nothing has been delivered.

The communication is extremely poor and inconsistent. After calling today, the representative sounded completely disinterested in helping and offered no clear explanation or solution. I was left feeling dismissed and no closer to getting online.