1775coffee Reviews 4

1 Star Review

I canceled Order #72609 within minutes of being charged and before the order was shipped. I received responses stating the cancellation request would be handled, yet the company still processed and shipped the order anyway.

After the package arrived, I then had to start another series of emails just to figure out how to return an order that should never have been sent in the first place.

The entire experience has been frustrating and unnecessarily difficult.

What concerns me most is the lack of urgency and accountability despite immediate cancellation requests. A customer should not have to repeatedly confirm cancellation, follow up multiple times, and still receive the product after being told the matter was being handled.

After researching further, I discovered multiple public complaints from other customers reporting similar issues involving subscription billing confusion, unwanted recurring orders, delayed refunds, shipping delays, and poor customer support communication.

The coffee itself may or may not be good, but customer service and order management are a major concern based on my experience.

Consumers should use caution when ordering and pay very close attention to any subscription or recurring billing settings.

Public Consumer Warning - 1775 Coffee Company

I initially purchased coffee from 1775 Coffee, but later discovered charges associated with a recurring subscription that I did not enroll in. When I requested a refund, I was told I would need to pay a fee-even though the issue was not caused by me.

In my opinion, this reflects poor customer service and a lack of accountability. I recommend caution when dealing with this company. Based on my experience, I have concerns about the company`s business practices and would urge others to proceed with caution.

If I could leave a no star review I would. I placed an order for their mushroom coffee on November 15th and here it is December 1st and I still do not have my coffee, but they made sure they took their money as soon as I placed the order. After about 2 weeks I am finally told that it is out of stock, and I keep getting the run around from this company. They state their website will not show out of stock because it is run by a third party. Now I am in the process of trying to get refunded or sent a different coffee, but everything is through email as you cannot call them to speak on the phone. I feel they truly don't care about their customers and just want money.

First two individual orders shipped and arrived promptly. Coffee is great - signed up for a subscription I liked it so much. They charged my card but never sent the coffee! It's been over a week and all I'm getting is "we're working on it." Nothing but a scam as far as I'm concerned - don't bother, stay away from doing ANY subscriptions from this company.