I had a pleasant experience each time I visited 1Rebel. The reception staff are pleasant and helpful. The Reformer classes I took were upbeat and challenging in a great way. The instructors are knowle... Toon meer
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I have generally had a bad experience with staff who were very rude and the policies that were very predatory/inflexible. Their cancellation policy is very rigid and at times unfair. I lost a credit o... Toon meer
Initially I was concerned about the music level in these classes. I'm used to eat being I guess more like yoga in the sense of calm quiet music. I came to 1rebel quite ready to be disappointed. Howeve... Toon meer
Bedrijf heeft geantwoord
The staff was very lovely and helpful as a first time guest (and traveler to London). I signed up for the first time 3 sessions promo while on holiday. There is a lot of amenities and class variety th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
1Rebel is the ultimate group fitness destination. Our collection of carefully curated classes across 13 studios are designed to get you fit, strong, and feeling good. This is fitness as it should be - fun and completely judgement-free. The best workouts. The best trainers. The best facilities. The best recovery. The best in class in every class. Choose from Reshape, where the treadmill and weights come together for a full body workout like no other. Reformer, pilates but not as you know it, with big beats and big moves. Ride, the ultimate spinning party on the bike. Rumble, a boxing and strength combination, and Reset, one of London's leading sauna and cold plunge studios. The perfect compliment to our workout to level up your recovery.
Contactgegevens
Verenigd Koninkrijk
- 1rebel.com
3,7
Gemiddeld
235 reviews
Heeft 65% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Love the gym
Love the gym! Great experience with the reshape and reformer classes. I was visiting London for a few days and this was the perfect way for me to stay fit. I would definitely go back next time I’m there.
7 maart 2026
Antwoord van 1Rebel
Thank you for coming to visit us on your travels, we can't wait to welcome you back when you're next in London.
Good classes, money sucking management
Great instructors and classes, terrible design and management of membership system in a way to get more money out of you.
I have been with 1rebel for a year and a half now and just finished a 12 month fixed term. While I love their classes and was thinking about renewing, my most recent experience has convinced me not:
- they do not email you about your membership auto renewing past the fixed term and they subsequently do not allow you to cancel this month. I am not in London for the duration of my next cycle and they charge you to freeze this on top of being charged for a month I did not want
- they are very very stingy about freezes, if you travel multiple times a year or are injured - tough luck
- the app is flawed in its design where when you are booking a class it may show up as coming out of one billing cycle / class package but takes it out of next month’s credits (they then do not refund these credits)
- if you have any credits left, you just lose them, there is no ability to roll them or book beyond the cycle even if you have extenuating circumstances (which is crazy considering each class is 15-25 pounds)
Overall your classes tend to cost around the same but you lose more due to the flawed design of the membership system and lack of flexibility from some members of the team (have had great experiences with others). Would recommend converting to a nicer gym or just staying on class pass.
9 maart 2026
Review zonder uitnodiging
Antwoord van 1Rebel
Thank you for taking the time to share this and for being with us over the past 18 months. It’s great to hear you’ve enjoyed the classes, but I’m really sorry your recent experience has left you feeling this way.
We understand how frustrating it can be when membership terms, billing cycles or freezes don’t align with your plans, especially around travel. Our memberships are designed to automatically roll after the initial commitment, and details around renewals, freezes and credit usage are outlined in the terms at sign up. That said, we appreciate that this doesn’t always feel flexible in real life, and your feedback is completely valid.
On bookings and credits, we’ll feed this back to the wider team as it’s important the app experience feels clear and intuitive. It’s not the experience we want for our members.
We’re really sorry to hear this has impacted your decision to continue with us. If you’d be open to it, we’d love to look into your account in more detail and see if there’s anything we can do to help. Please feel free to drop us a note at your local club or email, and we’ll take a closer look for you.
Thank you again for your honest feedback it’s something we take seriously as we continue to improve.
Impressed!
Honestly I’m used to USA prices/experiences and 1Rebel was very refreshing. It’s not too corporate like Barry’s, but also not suffocating like a small studio. It’s a fun experience and the instructors don’t call you out which I appreciate. Facilities are clean and nice!
6 maart 2026
Antwoord van 1Rebel
Thank you for taking the time to leave us a great review, we hope to see you in-club again soon.
The instructors are very professional…
The instructors are very professional and dedicated and moreover extremely dynamic and enthusiastic
At SJW Sammy was simply the best ❤️🥰
18 februari 2026
Antwoord van 1Rebel
Thank you for taking the time to leave us a review - we can't wait to welcome you back in-studio soon.
I love 1Rebel!
I love 1Rebel, it's my favourite boutique gym in London. Reshape is my favourite concept, classes are vibrant and full of energy.
11 december 2025
Antwoord van 1Rebel
Thank you for leaving us a great review - we look forward to welcoming you back for an epic Reshape session again soon.
Terrible experience all round
Terrible experience all round
I used to like the classes but front office is staff has always been really unhelpful through their branches and they have an extremely strict policies and no regard whatsoever for customer service.
Life sometimes happens but apparently not for 1Rebel. I sustained a serious hiking incident over Christmas and couldn't walk for a while let alone go to the gym so I missed out on lots of pre-purchased passes as all naturally expire.
I had passes at Psycle who kindly were able to offer an extension but 1Rebel has intense policies and requests doctors proof - which I would understand for a membership but not for a few weeks postponment of some gym passes you've already paid for. At the very least it's just keeping a customer happy who you would hope would be purchasing passes again in the future.
Classes are ok but nothing special and really depends on the instructor. I've done a wide variety of Reformer classes particularly at their Euston brnach and some of the earlier ones have been good (that instructor is no longer on their list for some reason) but the others are very basic or focus on just one group of muscles or too much on the props. For the fee I'd expect something better and I've done classes for even £20 at private studios which have been much better.
Similar issues at the Chelea branch where I wasn't let use some passes for a guest (as I didn't have time to do all 4 classes by myself). They said that particualr pass was for my sole use only although other passes are not normally - so you have to be aware of very strict T&Cs between branches.
Similar experience with others where at the Holborn branch I arrived 5 minutes earlier for a class (which I have done before at other gyms) but they told me I couldn't get in as I needed to due their famous inductions. Their inductions are extremely basic by the way for 20 seconds and if you've been to any gym before I can assure you, you can handle it.
It is a shame as I have been using them for a number of years but a gym experience needs to be relaxing and fun whereas 1Rebel policies and rudeness of front office staff has really made it a hugely negative experience. Lots of my friends have had similar experiences (not be able to attend a class due to illness - and you actually get charged if you don't go). They state it's because they don't want empty spaces but I don't understand why policies need to be so strict when the class has already been paid for.
I know they are trying to be cool or whatever (not sure why being so strict helps them) but I would highly recommend staying back from this gym. There are better and cheaper gyms on the market!
27 januari 2026
Review zonder uitnodiging
Antwoord van 1Rebel
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about your experience and that it’s left you feeling this frustrated.
First and foremost, we’re really sorry to hear about your hiking injury and hope you’re now on the mend. We completely understand how disappointing it must have been to miss out on sessions you’d already paid for, especially in circumstances that were out of your control. While we do have set policies around pass expiry, extensions and medical exceptions, it’s clear from your feedback that this didn’t feel supportive or proportionate in your situation, and that’s something we take seriously.
We’re also disappointed to hear your experiences with our front-of-house teams felt unhelpful or inflexible. That’s not the standard we aim for, and we’ll be sharing this feedback with the relevant club managers to ensure it’s addressed. Our induction and late-entry policies are in place for safety and to minimise disruption, but we recognise that how these policies are communicated is just as important as the policies themselves.
On the class experience itself, we appreciate your honest view. Our training teams work hard to maintain consistency across instructors and concepts, but we know that preferences vary and that not every session will land the same way for everyone. Your comments around Reformer programming and instructor changes have been noted and will be passed on internally.
We’re genuinely sorry that this has overshadowed what was once a positive relationship with 1Rebel. While we stand by having clear policies to ensure fairness and safety for all customers, your feedback highlights where our approach can feel too rigid, and that’s something we continue to review.
If you’d be open to it, we’d really appreciate the chance to look into your account in more detail and see if there’s anything we can do to help bring some closure to this and extend the your package for future use. You can reach us directly via your local club and we'd be happy to support.
WORST STUDIO
WORST STUDIO.
Having attended dozens of spin classes at multiple reputable studios, I cannot believe the treatment I received at the Victoria 1rebel studio.
Having arrived 5 minutes in advance of my spin classes I was told I cannot attend because there is a mandatory induction, which means I need to arrive 10 mins in advance. Why? I know how to setup a bike and put my shoes on, what makes 1rebel supposedly so special that I need a 10 min induction? The fact that I was told oh just take bike 12 when I booked bike 4 can’t mean the induction is all that important for someone that has been to multiple spin classes before. I was then told I cannot even have the credit refunded and have to attend a session later that day - I’m sorry but I spent almost an hour to get there, and do not have time to sit around waiting for the next class.
How incredibly disappointing. Do better.
Addition to my original review - having emailed the Victoria branch and being told it would be passed onto the manager, who will respond within 3 days, I have heard nothing after a week, even after chasing. This again shows how little care is given to customer service. 1rebel if you truly care about your customer experience sorry this out.
25 januari 2026
Review zonder uitnodiging
Antwoord van 1Rebel
Thanks for sharing your feedback. I’m really sorry to hear how frustrating this experience was.
For first-time 1Rebel Ride guests, we do ask everyone to arrive early to start the 5 minute induction on time and ready to go. This isn’t about experience level, but a short safety and setup briefing specific to our bikes and studio, so classes can start on time without disruption. I completely understand why arriving five minutes early felt reasonable though, especially after travelling in.
I’m also sorry if this was communicated in a way that felt inflexible or dismissive, that’s not the experience we want anyone to have. While our policy is to keep the session as a usable credit rather than forfeiting it, I appreciate that staying for a later class wasn’t realistic for you on the day.
If you’re open to it, please email us with your booking details and we’ll look at re-crediting or refunding the session and help you rebook at a time that works better. We appreciate you raising this and are sorry we missed the mark here.
The class was okay but just didn't…
The class was okay but just didn't really challenging and didn't find the choreography of the class very engaging compared to others studios.
18 januari 2026
Antwoord van 1Rebel
Thanks for the honest feedback, we really appreciate you taking the time to share it.
Sorry to hear the class didn’t quite hit the mark for you. Challenge level and choreography can definitely vary by trainer and session, and we know everyone looks for something slightly different. If you’re open to it, we’d love to recommend a trainer or class style that might be more up your street, or help you find a session that really brings the energy you’re after.
Thanks again for giving us a try and we hope we get the chance to change your mind in a future class.
1Rebel is amazing
1Rebel is amazing. Brilliant, clean changing rooms and facilities. Classes were great… a brilliant workout. Lots of products to use and a fridge full of cold refreshing towels. Excited to go again
9 januari 2026
Antwoord van 1Rebel
Thanks so much for the love, this has made our day.
We’re so glad you enjoyed the classes and made the most of the facilities (those cold towels really hit differently). Can’t wait to welcome you back in-club for another brilliant workout very soon.
Great classes
Great classes, especially the reformer Pilates with Martha! Only thing I don't like is that difficulty levels quite a lot and its hard to tell before you book
8 november 2025
Review zonder uitnodiging
Antwoord van 1Rebel
Thank you for taking the time to leave us a review. Martha is a fantastic trainer.
They used to be really good
They used to be really good, and you could carry over any unused classes for a week. However, after an app update, this was no longer an option, and at the same time the cost of the class packages increased.
The reception staff at the Oxford Circus location were consistently rude. They would often stand around chatting instead of checking people into class, yet if you were in a rush to get changed before the class started, they would literally shout after you that you needed to check in first. On several occasions when I pre-ordered a shake, it was never ready after class and was only started once I asked to collect it.
It is also almost impossible to cancel or freeze your package, despite being on a rolling monthly membership. In November, after I fell pregnant, I paused my membership via the app and received confirmation that my account had been frozen. I didn’t take a screenshot, as I didn’t expect there to be an issue. However, in December £90 was still taken from my account. There was no email confirmation of the pause, so I had no evidence.
In December I cancelled my membership altogether, yet in January I was charged another £90. This time I had taken a screenshot, which I sent to them. I was told this was due to a technical error on the app and that I would be refunded. I am currently waiting to receive this.
3 januari 2026
Review zonder uitnodiging
Antwoord van 1Rebel
Thank you for taking the time to share such detailed feedback, and congratulations on your pregnancy. I’m really sorry to hear about your recent experience, as it’s far from the standard we expect across our studios.
A few things I want to address clearly:
Carry-over sessions and pricing
Our membership and terms were updated late in 2024, but I completely understand how this change may have felt sudden. Your feedback is noted and will be passed directly to the team. Unfortunately due to our new booking system, we're now unable to carry over sessions between billing dates.
Front of House experience
You should always feel welcomed and taken care of when you walk into any 1Rebel club. The behaviour you’ve described at Oxford Circus isn’t reflective of the service we aim to deliver, and we’ll be following this up internally with the General Manager and Front Of House team. Thank you for calling it out.
Shake pre-orders
Your shake should always be ready when you step out of class, that’s the whole point of pre-ordering. We’ll feed this back to ensure consistency with the bar team.
Freeze / cancellation issues
This is where I’m especially sorry. You absolutely shouldn’t have been charged after attempting to freeze or cancel your membership. It sounds like a technical error on our side.
To make sure everything is fully resolved, I’ve flagged your account with our Ops team so they can review it end-to-end and confirm once all outstanding actions (including any refunds) are complete.
If you ever choose to return to 1Rebel in the future, we’d love to welcome you back with a far smoother and more positive experience.
If there’s anything else you’d like us to look into, please feel free to reach out directly, I’m here to help.
Nice spin studio
Nice spin studio, friendly staff, clean facilities and fun ride classes!
1 januari 2026
Antwoord van 1Rebel
Thank you so much for the lovely review. We hope to see you in club soon.
Great amenities and class variety!
The staff was very lovely and helpful as a first time guest (and traveler to London). I signed up for the first time 3 sessions promo while on holiday. There is a lot of amenities and class variety that makes this gym superior to others (water bottles, tolieters, free towels, hair tools, etc). The only thing I found missing was dry shampoo. Would definitely recommend this gym and go back next time I'm in London.
24 december 2025
Antwoord van 1Rebel
Thank you so much for the lovely feedback, we're thrilled you felt welcomed and enjoyed the full 1Rebel experience while visiting London. Really appreciate the note on dry shampoo too, it's something we're looking into.
Hope to see you back in the studios next time you’re in town.
I have reached out to their consumer…
I have reached out to their consumer service roughly 10 times over the past 4 months and have not heard anything back from them.
Just unacceptable with a company as big as them and who wants to look after their customer base from a subscription basis
22 december 2025
Review zonder uitnodiging
Antwoord van 1Rebel
Thank you for sharing this, I can imagine how frustrating it must be to reach out multiple times over several months and not receive a single response. That’s not the experience anyone should have with a subscription service, and I’m really sorry you’ve been left feeling ignored.
For any inquiries, please make sure you're reaching out to the club directly and not our info@1rebel.com email - this address isn't monitored.
If there’s anything we can support you with on our side, please let us know. We’re here to help and want to make sure you feel looked after.
Antwoord van 1Rebel
Thanks for taking the time to share your feedback, we really appreciate it. We’re glad you’re enjoying the workouts, and we hear you on the studio feeling a little crowded at times. We’re always reviewing class flow and capacity to make sure the experience feels as smooth as it should.
Best Reformer in London!
Amazing facilities, very welcoming staff and super energetic instructors! My favourite reformer in London ❤️
16 december 2025
Antwoord van 1Rebel
Thank you for the amazing review, we love hearing this. We’re thrilled you’re enjoying the space, the team and the energy in our Reformer studio.
Anna is absolutely amazing!
Anna is absolutely amazing! I loved every minute of the class. Will 10000% be returning. Great energy and spirit keeps you going the entire time.
13 december 2025
Antwoord van 1Rebel
Thank you for taking the time to leave us a great review. Anna is great and on our class schedule across lots of our other clubs too. We look forward to having you back in-club soon.
Brilliant sessions
The classes are great - so much fun, and really help you to push yourself.
13 december 2025
Antwoord van 1Rebel
Thank you for leaving us a review - we're so glad you enjoyed your sessions. We look forward to welcoming you back soon.
Antwoord van 1Rebel
Thank you for taking the time to leave us a review - we hope you see you in club again soon.
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