25home Furniture Reviews 646

Bought my couch and Ottoman in Nov 2025, still had not received anything by end of March despite emailing back and forth on weekly basis after the first 8weeks passed. They suddenly stopped replying to my emails and when I searched for their phone number, I saw their website is shut down. I had to dispute the charges through my bank. Do not purchase from here.

DO NOT ORDER FROM 25Home

We purchased the Luna couch and it is, without a doubt, the most uncomfortable couch we’ve ever owned. The material is terrible—it constantly pulls at your clothing, and feathers come through the fabric and actually poke you.

On top of that, we also ordered a bed frame…which never arrived.

We’re currently going back and forth with Affirm trying to get our money back because we’ve received zero resolution from 25Home. Every time we reached out, instead of fixing the issue, they tried offering “free items” as a distraction—none of which ever showed up.

Shipping is also extremely misleading. The company is not based in the U.S., everything ships from overseas, and you’re looking at a minimum of two months—if your order even arrives.

Save yourself the time, money, and frustration. This has been a complete nightmare.

If I could give them a negative review I would. I paid $3500 for a couch that never delivered. I ordered back January 1st 2026 and their customer service team told me my order would ship within 4-7 weeks and it’s now been 14 weeks and still no couch. They told me they put in another expedited shipping request and I have reached out several times and no one has responded to my emails or phone calls and now I keep getting a bounce back message via email as their email is no longer in service. Stay far far far away from them, they are complete scammers!

We have waited since November 2025 for replacement couch covers. They respond to emails and promise free products in addition to the items ordered. Nothing has been delivered and they are no longer responding to emails. I firmly believe this is a scam and no one should order from this company.

Would give them 0 stars if I could. Ordered a sofa and chaise lounge. Took 6 months for sofa to arrive. Never got the chair and they've gone out of business now.

ABSOLUTE SCAM!! They stole 5,000 from me!!

This company does not exist. It is a scam. Do not buy from this company. They steal your money and then ghost you. $3,000 gone!

I ordered a bedframe in January 2026. After I bought it, I was told that it was going to take about six weeks until they got the shipment at there warehouse and another couple of weeks until t receive it. Today is March 28, 2026. Their email is down, and I can't get in touch with anyone.

Definitly a shady buisness that most likely went out of business. We ordered a sofa and paid $3k....they just went dark on us. Zero comunication and cannot get ahold of them by any means. Reporting this company to our credit company, the BBB and, Ontario police department.

🛑 BEWARE
I love the couch, when I saw it online. I paid for it. It came. Cushions were not deep enough and filler did not give good support. Leather is not leather. Be mindful of spending your money with 25 home.

I haven't been able to get a response on the phone, messenger or open their website for a few days now. I think the company has closed. Does anyone know what happened?

Ordered a couch in November. Never arrived 4 months later. Website closed down. Total scam.

If I could give negative stars I would. I ordered my couch costing over 4k in October 2025 and it is now almost April 2026 and still no couch. I was promised a 25% refund for my wait and have yet to receive this. Now they have completely stopped responding and their website is currently shut down. I have emailed several times and called the number on their fb and can’t get anyone to respond or answer. I am out my money and have no couch. I am a single mom of 4 kids and don’t just have a bunch of extra income. They just scammed me out of my money and I absolutely am so disgusted and mortified I trusted this company.

I ordered a couch set over 12 weeks ago and spent 7K. They keep giving me the runaround that my shipping is on its way to the warehouse. It’s now been two weeks since I’ve heard from them and they will not return emails. Their voicemail is full and now their webpage is down. Beware this is a SCAM! I will be disputing with my credit card.

They took my money, told me the shipment was on the way, but stuck at customs. When pressed for more information, they are now ghosting me with no further contact, they do not answer their phones, and they've taken down their website. DO NOT ORDER!!!

So I purchased a Sandwich sofa and chair in May 2025. Didn’t receive the sofa until July. The chair was damaged in shipping and was never delivered. I finally received the chair in March 2026 after 10 months of writing, calling and begging for an update without ever receiving a clear answer as to why I wasn’t getting my order fulfilled. While the furniture is nice and of good quality the customer service lead to a terrible experience. They had the use of my money for almost a year before my total order was delivered. I don’t recommend!

DO NOT! I REPEAT DO NOT BUY FROM THIS COMPANY!!! THEY ARE SCAMMERS!!!! THEY SEND YOU JUNK AND THEN WILL NOT LET YOU RETURN IT WITHOUT THE ORIGINAL PACKAGING WHEN THEM THEMSELVES PAID TO HAVE THE PACKING TAKEN AWAY!! DO NOT BUY FROM THESE SCAMMERS EVER!!!

I really liked the sofas, with the discount, it was a really good purchase, everybody commented on how comfortable they are. I had read many bad comments about your deliveries and aside from a couple of hiccups, the delivery was fine. Thank You.

Thieves!! Criminals! Fake company! Absolute scam! Do not trust or buy from them! It’s a fake company from China! Any positive reviews for this place are absolutely fake/bots! Ordered a sofa in December and NEVER received it! It’s impossible to get in touch with anyone there. The only number they have to call is a single line number. When I finally did get in touch with someone they lied and said I would get a refund in 10 days which I never received! Do not trust these criminals! The stole $3000 from me!

I ordered a couch in November 2025. I never received it and kept being told it was held up in customs. On February 21, 2026, after reading reviews of people with the same story, I canceled. Today is March 25, 2026, and I am still trying to get a refund for furniture I never received. I will be asking my bank to reverse these charges if I don't receive a refund soon. Please be careful ordering from this company. They falsely advertise products they have to have people paying for thing they likely have no intention of delivering.