360smsapp.com Reviews 29

360SMS has been a game-changer for our Sales team! Integrating seamlessly with Salesforce, it has streamlined our communication process and significantly improved our customer engagement. The interface is user-friendly, and the features are robust, allowing us to send personalized messages effortlessly. The support team, especially Yash Gupta, is fantastic, always ready to assist with any questions or issues. On a recent request we send to 360SMS, Yash went above and beyond to ensure all my questions were answered and my concerns addressed. His professionalism and friendly demeanor made the entire process smooth and enjoyable.
I highly recommend 360SMS for anyone looking to enhance their Salesforce experience with a powerful texting tool and exceptional customer service.
Thank you again, Yash, for your exceptional support!

THEY STRONG ARM CUSTOMERS - EVEN IF THE PRODUCT WAS NEVER INSTALLED

Test the service for 7 days. We needed some updates, however they said they could handle it. When it came to implementing the service it was a disaster - I have been with Sales Force for over 10 years and dealing with this company was the worst experience.

Multiple emails from multiple people trying to answer one simple question.

They are not in the USA, their support is over seas.

It hard to understand their requests, when asking them to implement tasks.

The product itself is clunky - when asked to link to areas of the org, where it could be test, they were not prepared.

Repeating yourself, as a business owner is not how you want to spend your day. They took hours of our time to just add texting. No other app was this hard to install and get working.

Cancelled before it was even active, and they send a contract to strong arm a life time Sales Force Customer with their inability to actual make it work the first time.

Every concern I had in the initial call - they assured me was not an issue. All of them became an issue - RUN RUN RUN !

Excellent customer service, I greatly appreciated the demo and recording so that I am able to reference back to it. Also, Vikkas and Yash were very knowledgeable in answering all of my questions. Thank you !

Yash and Varun have been absolutely wonderful to work with. I just onboarded with them and the experience was great. When I needed a quick optimization or workflow video they were very responsive to helped me get it fixed quickly. I'm very excited to start using this application with our business to take our capabilities to another level. Thank you Yash and Varun!

Yash Gupta was very efficient and helpful in fixing an issue we had for a user not having an assigned number. Great experiencie!

Kshitij Gajbhiye was very helpful in the process with setting up my account when there was trouble with the setup.

Their support team is very helpful and efficient. I reached out and Yash Gupta immediately got back to me and assisted.

Great company! Feedback was on time and fast! Team was always there to help with any issues I may have.

One thing about the 360 SMS/CTI app that is unique is that the app is native to Salesforce.
The support team is the best and will start working on the issues once the support request is raised.
Tarun from the support team is intelligent and strives to resolve the issues within the expected time.
This is the best CTI and SMS app for Salesforce.

kshitij Gajbhiye fixed the issue I was having. It was a complicated issue, but they did not give up! Thank you!

Yash Gupta was amazing. This was such a great call. All my crazy questions were answered perfectly.

Yash Gupta and the team fixed the issue I was having. It was a complicated issue, but they did not give up! Thank you!

Varsha was very helpful on our screen share to resolve a workflow issue we have

Responsive and efficient!
Kshitij & Shalini are super!

Yash followed through until the issue was resolved--keeping me on track even when I was busy with other things. The support and quick resolution are appreciated.

Gourav Hotwani made this process so easy! He has handled all issues in a timely manner and went over and beyond to to get the job done!

Good App! fast response team.

Yash Gupta and Shalini Singh delivered excellent service. They were both very professional and answered all my questions in a timely manner. I am very pleased with the level of service from the team.

I have had a great experience working with Shalini, Vidushi, Daksh, and Brian. While it can be challenging working with a language barrier, they made the connection process so EASY that it confirmed I have made the right choice choosing 360SMS. They are punctual and timely, answer all my questions, even when I need it repeated. I would do it again. Thank you!!!