360stays Reviews 

We experienced a serious ant infestation throughout the property during our stay, not just in the bedroom but also in the kitchen. On the day we collected the keys, a member of staff told us there were ants outside the property but reassured us that there were none inside. Unfortunately, that was not true. We found ants throughout the accommodation, and I have uploaded photos showing the condition.
Although the hotel eventually provided a white ant powder a few days later, I have never stayed in accommodation where guests were expected to live with an ant infestation or rely on ant powder as the solution. This significantly affected our stay.
What was even more disappointing was how our complaint was handled. We were not asking for a full refund. We simply requested a fair and reasonable amount of compensation for the inconvenience we experienced.
For almost two weeks, we repeatedly followed up with the hotel. We were consistently told that management was reviewing our case as a priority, yet no decision was ever provided. We even extended our stay by one additional night due to our travel plans, giving the hotel extra time to deal with the matter.
We are checking out today, and despite all of this, we still have not received a decision. Problems can happen at any property, but what matters is how they are handled. Unfortunately, the lack of communication, the repeated delays, and the failure to provide a resolution before our departure have been just as disappointing as the ant infestation itself.

Our stay, has been nothing short of a complete disaster. The property was advertised with a garden, prominently featured in photos and the description, yet the apartment we were allocated has no garden whatsoever – a blatant misrepresentation.

Beyond the misleading advertisement, the apartment was shockingly filthy and unsanitary. From the moment we walked in, it was clear no proper cleaning had been done. The floors were dirty, the utensils in the kitchen were grimy, and even the furniture and bed sheets were visibly unclean. To make matters worse, there was concerning black mould in the kitchen ceiling air vent and the bathroom, posing a serious health hazard. Despite the listing clearly stating 'no animals,' there was also animal hair throughout the apartment, further emphasizing the severe lack of hygiene. My wife had to spend a couple of hours deep cleaning just to make the place barely habitable. They also deducted £40 from my deposit due to us leaving the apartment unclean ( I will be taking this up with my bank to get that back!)

This has been an incredibly unpleasant, unacceptable, and frankly, unhealthy experience from check-in. We are deeply disappointed and would strongly advise anyone considering this property to look elsewhere.

Avoid this company at all costs. We rented a flat from them as we were having renovation works and we had just welcomed our baby to the world. The flat was in a unfinished state. The dishwasher was not installed, the bedroom had no blinds, the internet didnt work and there was no mattress in the sofa bed so it was all sunken and difficult to sit on. After 3 weeks staying at the flat, they still had not fixed the issues. When we requested compensation for the issues and the flat not being as described, Rash (one of the managers) said 'There is no compensation for you' and hung up on me. As soon as we left the flat they washed their hands of us. They have breached consumer rights laws and should be avoided at all costs.