We take all feedback seriously, but after reviewing this post, we have strong reasons to question its authenticity.
The pricing and service details mentioned do not match our actual offerings, and we have not been able to verify this reviewer as a real customer. A legitimate client would typically contact support, provide order details, and seek resolution directly rather than publish and SEO optimize content on a competing platform.
Additionally, the video presented as “evidence” is highly questionable. It clearly shows a controlled environment where one player appears to have visibility into the bot’s cards, making the outcome meaningless and suggesting intentional manipulation rather than an objective test.
The technical claims are also unreliable. Metrics like “58bb/100” without context such as sample size, format, stakes, or conditionsdo not constitute valid performance analysis.
It is also important to clarify a key point: calling something a “scam” implies taking money and delivering nothing. In this case, a product was delivered as requested. Expressing dissatisfaction with a product is not the same as fraud, and the distinction is fundamental.
Furthermore, the scale of effort behind this campaign building a website, investing in backlinks, and attempting to rank content raises a simple question: would a genuine dissatisfied customer go to such lengths instead of resolving the issue directly? Or does this indicate a coordinated attempt to harm our reputation?
We remain committed to supporting real customers through official channels. If this individual has a legitimate claim, we invite them to contact us with verifiable details so it can be properly reviewed.
We also encourage fair competition. The focus should always be on improving products and services not on attempting to discredit others through misleading and orchestrated content.