’47 Reviews 

After completing a purchase, I was informed that my order was canceled on grounds of suspected fraud, post the transaction where my payment was processed.

Their communication stated, "Hi Lawrence, Your order #3540906 was canceled because we suspect it is fraudulent."

Upon inquiring, they attributed the cancellation to my use of a VPN, despite initially allowing the transaction and setting up an account for me. If VPN usage was a concern, it should have precluded the possibility of account creation from the outset.

I employ a VPN primarily to safeguard my online activities through enhanced encryption, especially given the widespread issue of data breaches. It's unreasonable to depend entirely on the security measures of internet companies. By verifying my information, such as my phone number, and authorizing my purchase through Visa, yet later limiting my access based on VPN use, you're essentially hampering your own sales opportunities.

Consequently, I am requesting the termination of my account, as I am not willing to lower my security measures just to transact with your company. Additionally, the practice of holding my funds for 3 to 5 days before deciding to cancel the order is not just an inconvenience but also questionable business conduct.

Very nice t-shirts but with one flaw....they're too long! The length on all their tees need to be shortened by about 2 inches. C'mon guys, the '80s are over! :)

I have ordered with them twice and both times they keep sending it to the wrong place. I verified with USPS that they submitted the wrong address. Before my second order I emailed their customer support and made sure they had the correct shipping address and the verified they did. Nope still sent to the wrong place now this is the second time I don't have my order after it has been "delivered". The first time they were able to send me my order again with no problem but this time I am very upset as this was a birthday gift for someone. I am waiting on a response from them for this issue.

Paid $25 for two day shipping and received my two items three and five days later. No resolution via their so called "customer service" link -- they just stop responding. They may or may not make good products, but they sure don't care about the consumer -- the attitude is "there's plenty more where you came from" so go away.

I have been a customer of '47 for 3 years, making several purchases. I can't say enough about how good their products are. They are unique, high quality and comfortable.
Try the "clean up" cap. It is relaxed with a shallow crown and curved visor. Always a comfortable fit.

Placed order in early December, paid for expedited shipping, one item arrived but not in time for Christmas even though I paid for it to arrive in time.
The other item has never arrived still says processing. I have emailed inquiring about item and have not received any response. Worst company ever!

Order for 2 hats placed 11/22/23. Never received. Now 01/06/24. Several emails to customer service. No response. Only listed was to contact customer service is via email.

Update-
I finally got a response via email. Supposedly the first order was cancelled due to a “fraud alert”. This was not communicated to me and the order remained active for weeks. I was able to reorder the same product and it was delivered within the week. Still a pretty bad experience but based on better performance the second time around I’m upgrading my rating from 1/5 to 2/5.

Does anyone know how to change your shipping address for this website? Received an order very timely, but need to exchange a few items. My son and I each have submitted multiple email requests asking for help. we got confirmation of those emails which said they would respond within 24 hours well it’s been three weeks and we still don’t have an answer

Scam company. Ordered on the 16th, DHL supposedly received the package and was suppose to hand it over to USPS and the postal carrier never received the package. They seem to be a ghost company because they don’t respond to emails and they don’t pick up the phone when you call. There voice mail boxes are consistently filled and you can not leave a message. When I looked at the item I was interested in, I didn’t even hit the purchase option and when I was looking at my screen, the order was pushed through without me touching anything on my screen. Really suspicious! Do not buy anything from these people. You will not receive your order!! Now I’m out 90 bucks and I didn’t actually hit the purchase button. 🤷

I accidentally made a $98 purchase through this site and immediately emailed the company asking to cancel & they told me they don’t do cancellations. I asked where on their site it mentions that (because it doesn’t) and was emailed back by an automated email saying their email box was full and my message didn’t deliver. I had to in turn call my bank and report it as fraudulent in order to get my money back. Unbelievable.

Worst customer serviced I have ever experience. I wrote two emails and still no response about an item that was never delivered. I have been calling their customer service number and they agent is ever available to assist.

Took 11 days for them to ship my order after receiving a confirmation email that i had ordered the product. Still 3-8 days until it arrives. If I'm lucky the whole process will be under 20 days. '47 needs to do better.

The now 8 very expensive lacers are of great quality and the stitching is impeccable on the patches.

Waiting on a Blue Jay's Lacer. Crossed fingers they make one soon.

My 6 t-shirts just came in and the speed of these deliveries to London Ontario Canada has been very quick.

The material used is a bit lighter than I'd would have expected for the price, however the shirts are very comfortable for hot weather and if their were the 2 raptors shirts in XL it would have been 8 in that delivery.

I've never tried to get a promotion.

When I did contact them about looking for something I've not seen on their site,within 8 hours I received a message back.

I'm sorry others have had such poor experiences, but I have not had such experiences in the last 2&1/2 years of ordering.

I thought I'd add some positive feedback for people to read as well.

Order delayed for several weeks with no explanation. Once it was shipped the tracking information provided was inaccurate (FedEx had no record of the shipment). Emailed customer service and waited three days for a response (again, no one knows what happened). No phone number so you can't actually talk to a real human being. Absolutely ridiculous!!!!!

Awful customer service, bought hats on Canada Day based off a promotion where I would get a free Canada hat. The order comes with no free hat, as there was fine print that it was the only first 100 orders of the day, despite the fact I literally swiped up off an Instagram ad and bought the promo right away. The customer service rep Tristan then got mouthy after one reply. Insanely deceiving behaviour to list an inactive sale, and then not give a promo hat for a customer who had spent hundreds of dollars previously with the company

Ordered two hats one blue jays and the other a grey raiders cap , what I received after a lengthy shipping period was a complete different hat, needless to say lesson learned, will send back and deal with a legitimate seller

Just like all the other reviews left, customer service is TERRIBLE. I tried to cancel my order then reorder and was told by Paul that I could not cancel. Really! And do you know why they don't cancel? Because you send it back and they
charge a $7 stocking fee! Any problems that you are having, call your credit card to cancel payment and get your money back. Just send these reviews from people. No kidding, this place shouldn't be in business

47brand.com is a fraudulent website and/or a scam. they were having a "sale" and I ordered a hat from them over three weeks ago. they charged my credit but, to this day, have yet to send a shipping confirmation. when I contacted their support, they said they were having "IT" issues.

I have no idea what this company is doing but I've bought their hats before (from a different source) and this experience has ruined the experience. I followed up multiple times this week and haven't gotten a response. I will request a refund but who knows if that will go through.

do not trust 47brand.com. buy from anywhere else.

I ordered 2 caps and one Blue Jays shirt. They added a free cap for buying the 3 items. When I received the order the 3rd cap was not in the package. It was a bit disappointing since the items were not great quality. Cheap materials.
Took a long time to receive.
Not recommended