53 Degrees North Reviews 

Great service.
Quick, easy and good communication.

Great Jacket with prompt delivery. I would have scored 5stars only for the shop to leave the security magnet inside the jacket. I now have to bring the jacket back to the shop to remove the magnet. Defeats the purpose of buying this jacket online. Otherwise everything is grand (Martin P)

Order and was delivered a couple of days early. The email/text from the courier was sent on the original delivery date so I was surprised by the early delivery! Items were as described.

Fast delivery! Happy with my purchase.

I would give zero stars if I could. I placed an order in good faith, only for it to be cancelled due to a "stock error" on their end. While mistakes happen, it’s how a company handles them that matters—and this company is a masterclass in poor customer service.
Instead of making it right, they offered a "goodwill" discount that was so heavily restricted it was practically useless. When I tried to find a resolution, I was met with a cold, scripted response quoting the Consumer Rights Act and telling me they had no "contractual obligation" to do anything more than refund my money.
Providing a refund for an item you couldn't actually supply isn't "good service"—it’s the bare minimum required by law. They clearly have no interest in customer loyalty or basic accountability. If you want a company that actually values your business and keeps their inventory accurate, look elsewhere. Avoid.

Jeg købte en Patagonia fleece i deres webshop i januar måned i år. Ved modtagelse lugtede den kraftigt af parfume, og den var heller ikke pakket ind i plastemballage, som nyt tøj fra andre webshops ofte er. Jeg skrev en klage til kundeservice og spurgte, om der er tale om en brugt vare. Det er nu ti dage siden, og jeg har stadig ikke hørt fra dem.

Forsendelsen fra Irland til Danmark tog i øvrigt seks arbejdsdage (bestilt 12. januar, sendt 13. januar, modtaget 20. januar), så man skal væbne sig med tålmodighed.

We would like to send a big thank you to Robert & Laura (Carrickmine Store) for their exceptional customer service & support today, they both went above & beyond to ensure we walked out of the store with everything we needed.
Thank you both.

Manager said i needed a receipt to complain about a yetti bottle i purchased €50 , i did not keep receipt as i thought i love it I dont need an exchange .this a structural problem its chipping where i hold it . I told Robert I paid with Revolut so could establish time and date and location I bought but no not able to help , he would not tell me area manager name said he was away Robert was store manager and his word was final he said i could come to shop with bottle but not his problem without a receipt Shocking customer service , really bad ive spent so much money over thr years at 53 degrees north carrickmines feel sad

Bought a few Patagonia products from 53 degrees Cork outlet
Find the staff friendly, knowledgeable and not in your face,
All products I bought have been top notch and used my 10 pc discount last 3 times ( Irish mountaineering membership)

Bought 9 pairs of socks on there sales. Really poor quality

I walked into the store in Blanchardtown with a €500 budget for walking shoes and sleeping bag. I was the only person in the shop and I was completely ignored by the staff for at least 20 minutes.
So I just walked out.

I tried returning a faulty product (gloves that started disintegrating after 2 weeks) to the Arnotts shop but was directed back to the branch I purchased it in (Carrickmines). What's the point of having branches if they cannot deal with your customer base? Avoid

I logged a complaint about an item. Management called me, clearly explained the background, and resolved the issue. They were happy to offer a refund. Great customer service.

I’m very surprised how bad their online support is: I ordered two items and needed a change of size, all great. I paid for postage return and they shipped the different sizes items - with security tags still on them.
That was Tuesday,

I emailed to let them know at lunchtime Tuesday - no reply.
I emailed on Wednesday at lunchtime - no reply.
I sent an Insta DM on Wednesday - no reply.
I emailed again on Thursday - no reply,
I sent a second Insta DM on Thursday and FINALLY got a reply,
I then got an email because the Insta team asked the ‘web’ team to email.

They have told me they’re sending new (un tagged?) items and have booked a DPD collection at 1pm today for the tagged items.
It’s 1:40pm and no sign of DPD.

Never have I experienced anything like this. This store has great products but if you’re buying don’t risk ordering online, it’s 4 days of time wasting and still not over for me. If you’re buying from them go into a store.

Update: they just sent two new products I tagged but guess what: they’re the wrong size!! I think their staff are just doing this to annoy me to be honest. Otherwise they’re completely incompetent.

I thought they were a good shop. First time bought didn't go well. The one in arnotts is useless. Only a concession shop you can't exchange things. No I have to go back to Blanchardstown, took half a day of AL at work. Do NOT buy any inflatable mattresses with built in pump. Useless. They're useless and now I'll have to change it and spend more. From 32 to almost 100 euros including external pump. Waste of time

Visited 53 degrees North in Blanchard's town to buy a pair of hiking boots. Jack gave me outstanding service and had great patience with me. Definitely candidate for employee of the month.

Super disappointed in the quality of both Columbia items I received, one was faulty from the time I took it out of its packaging and the logo on the leggings peeled off before I even got to wash it…
Return organised for the first one. Unfortunately the customer service is way below what I expected. Numerous emails not answered, phone calls not returned despite assurance. Going on for two weeks now!
I definitely won’t be ordering again

I bought a pair of hiking boots from 53 Degrees North online this week. I needed them in a hurry, another website had let me down an I need to break them in before a trekking trip in a few weeks. They ensured speedy shipping for me and the boots arrived within 24 hours. Great boots and communication. First purchase from them but will definitely be back again.

I bought two mummy sleeping bags €90 each and they were so tight and uncomfortable I brought them back and 53 degrees north refused to do anything for me .there was no after care at all .
Bottom line no come back so don't spend your money there .

Ordered yesterday a down wash for puffer coat and was delivered today ALREADY.
EXCELLENT service.
I will order again. Thanks