5 Guys Burgers and Fries Reviews 87

I've been to the 5 Guys at Braehead Shopping Centre at Kings Inch Road, G51 4BP, Glasgow several times and the food has always been very good but my visit on Friday evening will be my last one. Standards seem to have really dropped as my Cheeseburger meal costing a whopping £21.15 and it looked just terrible, It was just a bag of mush with a soggy, puckered bun that was failing to keep it all together. The bun had never been near a heat source and it just tasted like raw dough. If the 5 Guys attitude is that'll do when it comes to food standards and presentation then you'll be in trouble as there's better, cheaper burgers to be had at the location and people will vote with their feet. If you want to track my order it was #65 at 4.28pm on Friday the 16th of January 2026.

Quality product, very fresh and tasty. Best chips I have ever eaten.

Visited Sheffield The Moor today. Staff and service was excellent. Nothing was too much trouble. Liam was particularly helpful. Shop was sparking clean and staff were all very busy working hard. Food was delicious as always.

Worst Experience. They gave me the burger without any toppings. just a bun and a ham. I submitted a complaint. They promised a refund but was not done. And they are not replying anymore.

Fresh burgers with tasty toppings
What else to wish

I ate at the Baker St restaurant. The burger was virtually inedible, the extras were a congealed slop. The chips looked dreadful. The staff didn't give a toss.
Customer services had the nerve to ask me for a photo of the chips when I complained.
So after many visits to Five Guys all of which have been good, I will never set foot in their restaurant again.

Item missed out from Just Eat delivery. No help whatsoever when I contacted the restaurant - not their job, apparently, to ensure the driver picks up the whole order and nothing offered to send the remaining item on to me. Just left me to it!

Long wait, food cold, fries over cooked and tasteless. so overpriced for a burger and fries. Burger King and McDonalds 100 times better and cheaper.
First and last time at Five Guys. Don't even go there.

They made a choice and picked a side, however this white British family will no longer take trips to our local chain. The uk is not a halal country end of story.

Visited with grandchildren. Impressive choice of burger toppings. Food freshly prepared. Skin on fries were delicious! Great selection of milkshake flavours, although nobody was brave enough to choose the bacon one!

I did a previous review and a manager replied to my comment. i said our meal was cold it was I did not lie .I said the bun was not toasted but plain bread and was doughy like raw bread it was hard to eat. .I did not lie. I said I only gave them one star because the meal was cold meat was luck warm I did not lie. I stated the meal was £20.75pi i DID NOT LIE IN MY REVIEW .i SAID it WAS not worth this amount for two people with NO drinks it was not worth my money .I told the truth .And. yet their manager said it was impossible that this would happen. The chips were soggy and the meal was a disaster I told the truth this was our first visit and will be the last .I tell the truth what have I gained by telling the truth?

Being called a liar in other words!!!!. I am told this is impossible but it did happen on my first visit. By TELLING ME THIS IS IMPOSSIBLE YOU ACCUSE ME OF TELLING LIES. you refuse to believe that this happened IT DID IT COST ME £29 75P NO DRINKS and inedible food.

.Read through these comments Mr Manager and see what they have in common. By calling people liars as that is what you have done is compounding the experience. This place is a rip off. Beware this place do not buy here as if you complain you will be called a liar. By even refusing to listen to the complaints tells me they do not care a fig.

Well I can assure you non of my family will visit your business and the same for my friends when I tell them about this disgusting cold chewy bread which
was not untoasted. And raw onion a cold mess .soggy chips and burnt chips in the same tub.

We visited Rushden Lakes yesterday and thought we’d try 5 Guys…well, sort of…

We (2 adults and a 14 year old) walked into the sparsely occupied restaurant at peak lunchtime, and quickly realised why there were just a handful of patrons in there.

You will never find a more overpriced ‘burger & fries’ menu anywhere in the UK! For a simple burger, fries and a soft drink, it would have worked out at £20+ per person!

Needless to say, we laughed and went next door to try a Popeye’s instead (busy) and had a fantastic meal at a very reasonable cost.

We have no idea whether the food is any good at 5 Guys as we didn’t get past the comedy priced menu.

No customers at peak times, and during the festive shopping period, plus a 2.6/5.0 rating should give 5 Guys an indication that their pricing/business model is ridiculously unattractive.

Insanely overpriced and took over 20 minutes to arrive in a largely empty restaurant.

£22 for what is ultimately a very average burger. Not sure how they justify it - they do give you a lot of fries, but potatoes aren’t that expensive.

No better burgers than 5 guys. Could be cheaper but it is very good! Restaurant has a feel like mc Donald’s, so I usually take it home. The Pistachio Milkshake was the BEST! Please bring it back to the menu! The other shakes are nowhere nearly as good. Cheeseburger and Cajun fries- simply the best!

I am replying to 5 guys getting in touch. My answer. I am 55 years old. I know what I was eating at 5 guys yesterday. It was last night's food. You can put as many spices in it that you want. It was not edible. I am not angry. Just writing a review.

TO EXPENSIVE PEANUTS A NOVELTY NOT AS TASTY AS WENDY'S REVISE YOUR THINKING

Bath 5 Guys was a pleasant surprise. Not only were the staff helpful and patient with our dietary needs (1 type 1 Diabetes, 1 gluten free) but the quality of the food was excellent (100% beef, fresh cridpy salad, yummy fries) and the American Diner vibe all clean and light and spacious. What a great place, we'll be back!

Really love the bag full of fries. Burger was okay but this place is one of my favourite for fries.

Very poor. My first and last visit to 5 Guys White Rose shopping centre Leeds. The bun was dry and small, skimpy amount of salad and sauce. Its only saving grace it was real beef. Well over priced at £10 for a standard cheese burger. I will never go back to 5 Guys .