RETURNS SERVICE APPALLING I’ve been a fan of these jeans for over 20 years but currently having a very bad experience. I returned a pair of jeans because too small which was on the same day th... Toon meer
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Lees wat reviewers zeggen
Very Pleased with quality & fit of jeans. Arrived within 5-7 day delivery promise by Royal Mail. Had a slight problem tracking item via tracking app & therefore surprised when item was left by door. H... Toon meer
Bedrijf heeft geantwoord
This is my first purchase from 7forallmankind and I have to say I’m impressed. This dark indigo denim jacket feels like I quality item. Very supple with a bit of give making it more comfortable to we... Toon meer
Bedrijf heeft geantwoord
30 Nov 25 - jeans ordered, payment taken. 02 Dec 25 - automatic email saying return/refund has been processed - no explanation. They hadn't even arrived. Emailed asking for explanation, was told they... Toon meer
Bedrijfsgegevens
Contactgegevens
Verenigde Staten
- (+44) 122 379 0684
- 7fam.ukshop@dgpb.com
- 7forallmankind.co.uk
2,6
Slecht
753 reviews
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Great fitting corduroy returned one…
Great fitting corduroy returned one pair and the refund was easy and received money back in a week
30 december 2022
Antwoord van 7forallmankind.co.uk
Dear Alex, Thank you for taking the time to leave us such a great review! We’re happy to hear that you had a great experience with your purchase. We look forward to seeing you again!
Very pleased
Ordered late before Christmas. Plenty of communication as to packing and then delivery. Great fitting jeans!
19 december 2022
Antwoord van 7forallmankind.co.uk
Hi there, Thank you for taking the time to leave us such a great review! We’re very happy to hear that you had a great experience with your purchase. We look forward to seeing you again!
Antwoord van 7forallmankind.co.uk
Hi there, Thank you very much for taking the time to leave us such a great review! We’re happy to hear that you love your purchase. We look forward to seeing you again!
This was my second purchase within a…
This was my second purchase within a couple of months using the Seven online site. The process was seamless from purchase to arrival. I highly recommend!
26 november 2022
Antwoord van 7forallmankind.co.uk
Dear Abby, Thank you for taking the time to leave us such a great review! We’re happy to hear that you had a great experience with your purchase. We look forward to seeing you again!
awful customer service department
awful customer service department
your response is to ask me to contact the very email address and phone number that cannot or will not attempt to resolve my issue. I have asked for a manager to contact me to assist with my issue but that apparently is not possible. After 8 years of being a customer, I will now be an ex-customer. Great jeans but customer service is a massive issue for me
26 december 2022
Antwoord van 7forallmankind.co.uk
Dear Joanne, Thank you for taking the time to post a review, we appreciate all kinds of customer feedback as it helps us improve our service. We are sorry to hear about your experience with your service and we would love to talk to you to discuss this further so will be contacting you directly. Should you prefer to contact us, you can reach us on 7fam.ukshop@dgpb.com or 0122 379 0684. We look forward to speaking to you.
Excellent speed of refund for returned items
I have through December purchased five items from them, not only are the products of the highest quality, what impressed me most was that speed at which I received the refund for two of returned items, only two days after being received by them
22 december 2022
Antwoord van 7forallmankind.co.uk
Dear Ian, Thank you for taking the time to leave us such a great review! We’re happy to hear that you had a great experience with your purchase and return. We look forward to seeing you again!
Be wary if you need a refund
I have been a client for over 20 years so this review in my opinion is accurate to my knowledge.
I ordered 2 items in November. I sent them back by their tracked delivery.
The 1st and cheaper of the 2 refunds came through within a week. This was for jeans.
The 2nd refund for a jacket costing £294.00 didn’t materialise.
When I contacted customer service they said it’s processed separately and to wait up to 7 days.
After 7 days nothing happened.
I contacted them again by email.
I received an email asking me to make a complaint with a complaint form attached. The email confirmed once the complaint was received, I’d hear back.
This again did not happen, without me further chasing the company
I finally received a refund on the 4th January, 2023. £294.00. I had returned the items on the 30th November, 2022.
They’re main issues were to say the 2 items were not in the same package. I mean why would an honest client take a picture of what’s sent in their package on return. It wouldn’t work that anyway because you could take the picture, then take the item out.
You cant raise a query with PayPal either, as the items were returned to the Company. I’d therefore be very very careful buying from this company now. Perhaps they are in financial difficulties and don’t have the money to refund clients. Either that or the worlds gone mad and people actually do not put all the items in the package they are returning !
I have my own company and in my honest opinion this has been dealt with like waiting for the gas man to turn up !
25 december 2022
Antwoord van 7forallmankind.co.uk
Dear Tina, Thank you for taking the time to post a review, we appreciate all kinds of customer feedback as it helps us improve our service. We are sorry to hear about your experience with your return and refund and we would love to talk to you to discuss this further so will be contacting you directly. Should you prefer to contact us, you can reach us on 7fam.ukshop@dgpb.com or 0122 379 0684. We look forward to speaking to you.
If I could give 0 stars i I would
If I could give 0 stars i I would. I contacted you immediately to cancel the order and even though it hadn’t been processed or dispatched the customer service agent refused to stop the order. Instead I had to receive and return the parcel - what a huge waste of resources - environmental, human, financial, emotional. Unbelievable that your system was so inflexible and inhuman that I had to go through all this effort and hassle and delayed refund. Really p*ssed off
19 december 2022
Antwoord van 7forallmankind.co.uk
Hi there, Thank you for taking the time to post a review, we appreciate all kinds of customer feedback as it helps us improve our service. We are sorry to hear about your experience with your purchase and we would love to talk to you to discuss this further so will be contacting you directly. Should you prefer to contact us, you can reach us on 7fam.ukshop@dgpb.com or 0122 379 0684. We look forward to speaking to you.
Excellent service
22 december 2022
Antwoord van 7forallmankind.co.uk
Dear Alison, Thank you for taking the time to leave us such a great review! We’re happy to hear that you had a great experience with your purchase. We look forward to seeing you again!
Easy online service, prompt refunds and quick delivery
Website is excellent easy to use.
Amazing customer service.
Top quality jeans
17 december 2022
Antwoord van 7forallmankind.co.uk
Dear Jane, We would like to thank you for taking the time to leave us such a great review! We’re happy to hear that you had a great experience with your purchase. We look forward to seeing you again!
Great service
This was the first time I had ordered from your website- everything was straight forward & my order was delivered within 5 days amazing service.
10 december 2022
Antwoord van 7forallmankind.co.uk
Dear Julie, Thank you for taking the time to leave us such a great review! We’re happy to hear that you had a great experience with your purchase. We look forward to seeing you again!
Returns were a challenge
Returns were a challenge. I had to print off a label and don’t have a printer at home. Providing a returns label in the packaging is so much easier. On top of that, you only have 14 days from the date of receiving the parcel to request the returns label and then have to return it within 14 days of doing that! It’s complicated and doesn’t need to be. I hope the refund is prompt. Thanks
13 december 2022
Antwoord van 7forallmankind.co.uk
Dear Annie, thank you for taking the time to leave a review. We appreciate your valuable feedback about your purchase and we will pass your comments on to our production team to assist us with future improvements. We hope to see you again soon!
Quality jeans
Fast delivery during a busy time, quality jeans and good pictures to see the jeans beforehand.
10 december 2022
Antwoord van 7forallmankind.co.uk
Dear Lesley, Thank you for taking the time to leave us such a great review! We’re happy to hear that you had a great experience with your purchase. We look forward to seeing you again!
A pair of boot cut to add to the collection
I love 7FAM jeans and live in them. This time saw the addition of a pair of boot cut, great fit and v comfy.
10 december 2022
Antwoord van 7forallmankind.co.uk
Dear Jane, We would like to thank you for taking the time to leave us such a great review! We’re happy to hear that you love your purchase. We look forward to seeing you again!
Fantastic service …
I found the service with 7forallmankind very good, efficient. The delivers times were good too.
8 december 2022
Antwoord van 7forallmankind.co.uk
Dear Nicola, Thank you very much for taking the time to leave us such a great review! We’re happy to hear that you had a great experience with your purchase. We look forward to seeing you again!
Antwoord van 7forallmankind.co.uk
Dear Steve, Thank you for taking the time to leave us such a great review! We’re very happy to hear that you had a great experience with your purchase. We look forward to seeing you again!
Web site was so easy and items were…
Web site was so easy and items were well described. My husband had these jeans in the past and really wanted the same kind so the description was great for finding them
2 december 2022
Antwoord van 7forallmankind.co.uk
Dear Nicola, Thank you for taking the time to leave us such a great and kind review! We’re happy to hear that you love your purchase. We look forward to seeing you again very soon!
Really love my new jeans
Really love my new jeans - great service, took a week or do to arrive but worth the wait
8 december 2022
Antwoord van 7forallmankind.co.uk
Dear Ruth, Thank you for taking the time to leave us such a great review! We’re happy to hear that you love your purchase. We look forward to seeing you again!
Antwoord van 7forallmankind.co.uk
Dear Marie, We would like to thank you for taking the time to leave us such a great review! We’re happy to hear that you love your purchase. We look forward to seeing you again!
Great service
Quick delivery on time and kept me notified. Great quality jeans and cords too!
7 december 2022
Antwoord van 7forallmankind.co.uk
Dear Linda, Thank you for taking the time to leave us such aa kind review! We’re happy to hear that you had a great experience with your purchase. We look forward to seeing you again!
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