A1 Reviews 104

Awful! I wanted to lease a device, but I was forced to buy a netbox as well. I was told that the netbox was MANDATORY to lease. Later, their customer service confirmed that this information was incorrect and that the representative had misled me.

I immediately terminated my netbox contract, yet I still received two bills of 30 leva each. I requested a refund of the 60 leva, as the decision was based on false information regarding the netbox.

Their response was: “We cannot compensate you for this; you signed the contract.”

I only signed it because I was given inaccurate information by their representative.

I have been a customer for five years, and this is not the level of service a loyal customer should receive.

This has been an awful experience, and I am leaving the company.

The price of contracts is only to attract you. You sign a contract for a price and next month the price is up. A contract signed in 2022 ended up with 30% price increase. If you become a customer bear in mind that you sign a contract where they can increase the price whenever they want and whatever percentage they want.

LIARS
Like the previous gentleman's review I had also been lied, deceived and conned on signing another 2x 2 year contracts but this time adding a "FREE" internet mobile box for which I now have to pay 20.13 BGN for 2 years. Just to mention here that I do have internet, and TV from A1 which didn't stop them telling me to keep the internet mobile box since it is "FREE". I still keep it :-)
I have complaint personally with the employee in the A1 store in Ring Mall Sofia, wrote direct emails to the CEO for the A1 Bulgaria, Group CEO and deputy of A1 Group in Vienna without receiving any kind of response from neither of them, which makes me believe that top senior managers across the board are all complicit.
SHAME
Currently I am waiting for a response of my A1 complaint for which I filled with the Bulgarian Consumer Protection.

How to level a word to describe an experience with A1.... CRAP on so many levels. They are liars to a fault that this government currently allows them.. TIME to change the laws that let this happen.

everything is terrible. From the store, to the site & bot.

Terrible Customer service
Sign the contract pay the bill
and don’t bother asking for any help
No common sense whatsoever
Pure capitalists
I can’t believe that mobile provider can’t offer service over the phone I’ve been a customer for a long time and always paid on time however I now need a smart phone for witch I need a new SIM card
For customers with physical inabilities or heavily disabled can’t visit the shop in person
These are simple transactions that the hole world are doing on line, phone and post except in
Bulgaria Shame on you
Looks like you don’t give a dam about the customers with physical inability’s or heavily disabled as longer you get your money
Please be ware
Lots of Christmas offers and hooks until they get your business If you want to cancel the contract again you need to pay 3 months and then still go to the office to confirm
What a waist of time
What is the point of email and mobile phones ?

They are horrible. I don't have internet connection, I've been calling them for two weeks now, they send technicians seven times and nobody is able to fix it. I feel like I am living in a bad joke with them

They charge with extra fees which they don't tell you while you sign a contract. Last month I was late to pay the bill and they charged me 2lv this month I paid on time but they charged me 10.50 more because last month I was late.

Shameless incompetency! Just signed a contract (Neo23Travel), went on a trip to Malta and couldn't use roming internet. No resultution for more than 20 days. To make things worse, my husband encountered the same issue with them.

Sanja Marinkovic, Online Support Agent, keeps stringing me along for 3 weeks claiming that issue is not up to them!!! On the other hand, she has absolutely no idea why did the problem occur, and keeps sending generic replies.

Also, Dejan from their branch in Borca didn't agree to share his last name to avoid consecvences for being arrogant and blunt with a complaining client.

DO NOT USE THEIR SERVICES, YOU WILL DEFFINITELY REGRET IT!

Worst internet I've ever had in my entire life

It is a shame there’s no 0 for ratting.I got a SIM card whilst visiting and asked to add 1000 denars credit. I waited for 20 minutes no credit on my phone. Went back with my receipt and asked where is my credit, the response from the useless sales girl who stank of alcohol still in her skin greasy hair and shrivelled trousers and shirt was you asked for internet . Not only it insult your intelligence but abruptly lies to you that is your fault. This was at their shop in City Mall Karposh 4. Lol I even told her in Macedonian.So I thought I will not argue I went to their other shop by the river GTC. Explain what just happened and asked for 500 denars credit payed for it to the girl with fake eyelashes the size of a condors wings.came out try to call No Credit. Return to the shop and asked the same rude reply you asked for Data so this time I asked to speak to their manager on duty. Reply she is busy on the phone talking to customer I said I will wait.45 minutes later she is still busy in a meantime I witnessed how rude the team were towards the Scandinavian couple who spoke perfect English trying to buy SIM card whilst on holiday in Mk.Finely I left after waisted 2 hours trying to get credit and reasoning with a bunch of bad mannered rude abnormal employees .🛑🛑🛑 No go area any other provider but not them, rudeness sims to be in their DNA.

Very bad customer service, I have purchased Samsung Galaxy s23 with phone protector case for 90lv. And a week later the power button of the protective case broke off. I have brought the protector case back to the shop and request refund, however I have been advised that I will have to raise a question with the online services, I did and then the online services send me back to the shop and for more than 4 weeks I have been send back and forth with no actual response to my problem. Then at the end they have said that they have determined that they will not refund or offer any compensation for the broken protective case. Very disappointed I have one of the most expensive mobile plans they offer and I have brought one of the most expensive phones and planed to buy one more, but after this bad services I plan to change them as my provider! So my advice is do not buy accessories from A1!!!

От 20 години не ползвам услугите им! За съжаление, майка ми подписа договор с тях и всеки месец във фактурата и има над 10 лева смси с добавена стойност. Били спам, били не знам си какво. Онзи ден случайно слушах служителят на А1 как обяснява на една дама 75+ как тя си е виновна, защото изпращала смси, този месец се случва и при нас. Това им е практика! Аз ползавам услугите на друг оператор и никога не ми се е случвало това нещо и А1 не могат да отговорят защо...

I'd like to share my concerns about my experience with A1 as a service provider. My elderly mother visited an A1 office seeking an internet and TV service contract, which she was offered for a fair price. Given that she only uses these services for approximately half of the year due to her travel schedule, she signed a contract that seemed convenient based on the information provided by the customer service representative.

However, after a year had passed, the monthly price of the service unexpectedly doubled. When I inquired about this sudden increase, I was informed that it was due to inflation. This was concerning, as we had not been informed of any such price changes. We decided to cancel the service, only to be told that this would result in a penalty equivalent to three months' worth of charges. This penalty is quite significant, particularly for my mother, as it amounts to about a month's worth of her retirement income.

I then proposed a modification to the service, requesting to keep the internet while canceling the unused TV service, which was no longer suitable for our needs. Unfortunately, we were met with the same response: breaking the contract with a three-month charge and the creation of a new contract.

This experience has left us deeply disappointed. My mother now finds herself obligated to pay a high and unwarranted price for a service that has not met our expectations. Additionally, it has come to our attention that a neighbor, who is also an elderly lady, is in a similar situation, locked into a contract with A1 that is causing her financial strain.

I would like to express my hope that A1 will reconsider its policies, especially in cases involving senior citizens, and work towards providing fair and transparent pricing and contract terms. We believe this would contribute to a more positive relationship between your company and its customers.

Thank you for your attention to these concerns, and we hope for a satisfactory resolution to this matter.

Not happy. Bought my grandson a new phone...well previously used but them upgraded for UK use.
He's using A1 ...it's now coming up as a completely different telephone number than the SIM card in the phone. Very worrying. I'm not happy at all and think our details have now been compromised. Can someone please explain what the hell is happening ???

Отвратителна фирма, грабеж посред бял ден сметки!!

After more then 4h waiting on a replay regarding my problem that was - not being able to see the information of my virtual card on the app so that I can use it. Their work time was finished no replay message not even seen. 5 hours later I can see my CVC but I cant use my card. I confrim the purchase and I have the amount needed in the account and It still denies the card, simply amazing. Was a customer before they became A1 and were called Mtel so over 20 years. Ending the contract and telling everyone about the experiance and the way they treat their loyal customers.

Не че другите са цвете...
Накратко: А1 допуска клиентите им да бъдат ограбвани чрез смс-и с добавена стойност чрез така наречената услуга direct carrier billing. Ако поискате същата да бъде спряна ще ви откажат. Проблема е добре известен и при други оператори може да се изключва/включва от потребителя, но не и при А1.

I feel scammed. I've changed my Internet provider to A1 based on promises that their internet is faster and better. My experience showed the opposite. The internet connection is always interrupted and they say there is no problem. I am left without internet every 5 minutes and you say there is no problem.. Absolute worst. Don't bother changing your provider to A1. It's a nightmare if you need a stable connection for work.